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Making your enterprise architecture framework work for you

CIO Business Intelligence

More organizations than ever have adopted some sort of enterprise architecture framework, which provides important rules and structure that connect technology and the business. The results of this company’s enterprise architecture journey are detailed in IDC PeerScape: Practices for Enterprise Architecture Frameworks (September 2024).

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AWS bolsters Connect contact center service with case management features

CIO Business Intelligence

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. Amazon claims that this allows enterprises to build a chatbot within hours instead of weeks.

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Your Digital Transformation is Floundering? Revealing Why

Social, Agile and Transformation

Nor are projects to get your organization on Microsoft 365, establish unified communications, or develop microservice architectures. . Sorry folks, your efforts to move to the cloud, create CI/CD pipelines, or centralize a data lake is not digital transformation.

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5 hot IT budget investments — and 2 going cold

CIO Business Intelligence

Fifty-two percent of organizations plan to increase or maintain their IT spending this year, according to Enterprise Strategy Group. And it’s not just applications development where such tools are having an impact. Enterprise communications services saw slow but steady 1.6% The unified communications market’s meager 1.6%

Budget 363
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Buyer’s guide: Secure Access Service Edge (SASE) and Secure Service Edge (SSE)

Network World

Download our editors’ PDF SASE and SSE enterprise buyer’s guide today! Gartner had put its finger on a new set of challenges that enterprise IT faced as employees shifted to remote work during the COVID-19 pandemic and applications migrated to the cloud. Its strong points are performance and ZTNA.

Security 418
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Can you have too many security tools?

CIO Business Intelligence

It’s simple fact that threats are evolving and changing, requiring enterprises to pivot quickly in how they protect their organizations and respond to threats. She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology. But are more security tools always the answer?

Tools 312
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Exciting new developments from Spearline

Spearline Testing

We have a number of key developments happening in 2020 that we’re excited to share with you: Spearline SIP Route Tester. You will be able to configure SIP trunks, carrier codes and dialing formats directly from the Spearline Platform without ever having to place a request with our development team to set up. BE IN CONTROL.