Spearline Testing

SEPTEMBER 22, 2020

After all, call quality is an area that can be overlooked to the detriment of the contact centre. Thankfully, Spearline develops a proactive testing and monitoring schedule for our customers to maximize the effectiveness of their customer interactions. This leads to increased CX and lower costs. Improved NPS/CSAT and brand reputation.

Quality Assurance 148

Quality Assurance Vendor Management Trends Resources 148

CIO Business Intelligence

DECEMBER 30, 2024

Vendors are adding gen AI across the board to enterprise software products, and AI developers havent been idle this year either. Weve also seen the emergence of agentic AI, multi-modal AI, reasoning AI, and open-source AI projects that rival those of the biggest commercial vendors.

CTO Hire 141

CTO Hire Software Development Software Software 141

CIO Business Intelligence

JUNE 8, 2023

This demand has driven up salaries for IT roles, especially those around development, engineering, and support. Key skills for the role include resource allocation, risk and change management, quality assurance, communication, and leadership and team building. Average salary: US$120,653 Increase since 2021: 15.6%

Project Management 140

Project Management Engineering Devops Systems Administration 140

Future of CIO

AUGUST 5, 2015

Knowing how to "really do" risk management, quality assurance, vendor management, etc, not just fill out templates that were originally designed to provide directions and to create thought and brainstorm. Additionally, the ability to be agile and adapt to the changes -- because change happens.

Quality Assurance 40

Quality Assurance Agile Vendor Management .Net 40