This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Vendors are adding gen AI across the board to enterprise software products, and AI developers havent been idle this year either. Weve also seen the emergence of agentic AI, multi-modal AI, reasoning AI, and open-source AI projects that rival those of the biggest commercial vendors.
The guide addresses four phases of software ownership: software supply chains, development practices, deployment, and vulnerability management, and says they help organizations buying software better understand their software manufacturers approach to cybersecurity, and ensure that secure by design is a core consideration.
This demand has driven up salaries for IT roles, especially those around development, engineering, and support. Key skills for the role include resource allocation, risk and change management, qualityassurance, communication, and leadership and team building. Average salary: US$120,653 Increase since 2021: 15.6%
After all, call quality is an area that can be overlooked to the detriment of the contact centre. Thankfully, Spearline develops a proactive testing and monitoring schedule for our customers to maximize the effectiveness of their customer interactions. This leads to increased CX and lower costs. Improved NPS/CSAT and brand reputation.
Knowing how to "really do" risk management, qualityassurance, vendormanagement, etc, not just fill out templates that were originally designed to provide directions and to create thought and brainstorm. Additionally, the ability to be agile and adapt to the changes -- because change happens.
We organize all of the trending information in your field so you don't have to. Join 83,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content