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A simple consumer action, such as transferring money from one bank to another using a mobile banking app or filing an online insurance claim, may traverse numerous systems and networks, often spanning multiple corporate entities.
Consider Johnson’s book a handbook on scaling your organization through its most vital resource: its people. In it, Adam Grant “emphasizes the value in maintaining an open mind and encourages readers to build a ‘challenge’ network in addition to a ‘support’ network,” Hayden says.
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