Thu.May 23, 2024

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Frenemies Forever — The Tension Between CRM And CCaaS Vendors

Forrester IT

There was a time when automatic call distributor (ACD) systems and customer relationship management (CRM) systems did very different things, with some integration but no real overlap. In the support world, CRM systems managed tickets and customer details, while ACD systems connected callers to agents and managed interactions.

System 273
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Complexity snarls multicloud network management

Network World

Gaining firm control over a multicloud network environment can deliver performance, efficiency, and security gains – but it won’t be easy. Managing a multicloud network is a highly demanding task, says Robert Orshaw, a managing director at Deloitte Consulting. “The primary challenges include maintaining a holistic view of security controls, meeting regulatory standards across varied cloud platforms, securing data across multiple providers to prevent unauthorized access or accidental loss, and ma

Network 190
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Trending Sources

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AI, Platforms, And Big Promises: What We Saw At Red Hat Summit

Forrester IT

IT platform teams’ responsibilities in 2024 are expanding radically. They’re being asked to provide cost-effective alternative solutions for the VMware virtualization technology that typically dominates enterprise IT.

Vmware 243
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IBM brings AI assistant to mainframe, promises Linux version

Network World

The IBM mainframe is the latest platform to gain a generative AI-based assistant to simplify automation and help customers with routine tasks. IBM rolled out its new watsonx Assistant for Z v1, which will tie together automation coding and watsonx AI technology to ease mainframe operations. “Users can seamlessly import existing trusted automation created with Ansible, job control language (JCL), and REXX as skills into the product catalog,” wrote Parul Mishra, vice president, product management

IBM 174
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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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From Hype to Reality: “Doing AI” instead of “Talking AI”

Eric D. Brown

Everyone’s talking about AI these days. It’s a technology that promises a revolution. But how many people are actually “doing” AI? How many are digging into AI, not just scratching the surface with buzzwords but implementing AI and learning from their successes and failures? When I say “Implementing AI,” I need to clarify that I’m not talking about the superficial level of use many are engaging in today; I’m talking about deep integration.

Tools 130
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NC TECH Panel Ponders Cyber Future and Possible New Threats

Information Week

A group of cybersecurity experts discussed the growing threat landscape and quickly changing technologies during an event in North Carolina.

Groups 175

More Trending

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Open RAN and HashiCorp are making us rethink openness

Network World

While some enterprises looking at private 5G have followed 5G’s Open RAN development as part of their assessment or deployment plans, most tell me the technology is for network operators, and they pay it little mind. The announcement that IBM is buying HashiCorp stirred a lot more enterprise interest. As it turns out, both are linked to issues with the very concept of open technology that most enterprises depend upon.

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IBM X-Force Report: Grandoreiro Malware Targets More Than 1,500 Banks in 60 Countries

Tech Republic Security

Find out how Grandoreiro banking trojan campaigns work and the countries targeted, as well as how to mitigate this malware threat.

Malware 151
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Possibilities at the Edge: Putting Intelligence Where your Data is

CIO Business Intelligence

The major technology trend of the past decade has been mass migration to the cloud. The economies of scale and breadth of online services have meant that organizations of all sizes have adopted cloud services for a variety of IT functions, to such an extent that modern approaches to building and running applications are now described as “cloud native.

Data 137
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6 Months Under the SEC’s Cybersecurity Disclosure Rules

Information Week

How are public companies and CISOs handling the SEC’s cybersecurity disclosure rules?

Company 181
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2024 Salary Guide

Procom’s 2024 Salary Guide provides critical insights into the latest hiring trends, in-demand IT roles, and competitive pay rates across Canada and the U.S. It highlights key market dynamics such as the growing demand for remote work, skills-based hiring, and flexible staffing solutions. With detailed pay rate data for top IT positions like Cybersecurity Consultants, Cloud Engineers, and Salesforce Developers, this guide is an essential resource for companies looking to stay competitive in toda

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Seattle resident files FTC complaint alleging Uber, DoorDash mislead customers with ‘junk fees’

GeekWire

DoorDash orders in Seattle include a $4.99 “SEA Regulatory Response Fee” to “help cover DoorDash’s increased operating costs” as a result of new minimum wage standards implemented by the city. (GeekWire Photos / Taylor Soper) A new complaint asks the Federal Trade Commission to investigate fees that Uber and DoorDash added to customer orders in Seattle following the implementation of a minimum wage law earlier this year.

Nonprofit 137
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VMware price hike forces Australian company with 24,000 virtual machines to jump ship

TechSpot

Computershare is an Australian corporation that provides financial products to stock exchanges and investor services around the world. It was significantly involved with VMware virtualization technology before Broadcom acquired VMware. However, according to recent remarks by Computershare CTO Kevin O'Connor, the company will likely abandon VMware's hypervisor soon to focus.

Vmware 133
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Autopilot without Device Hash Upload AVD Windows 365 Support and Real Progress Bar

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link] and Facebook Page to get the latest updates [link] The post Autopilot without Device Hash Upload AVD Windows 365 Support and Real Progress Bar appeared first on HTMD Community Blog #1 Modern Device Management Guides by Krishna R.

Windows 119
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US lawmakers advance bill to close loopholes in AI export controls

CIO Business Intelligence

The House Foreign Affairs Committee has advanced a bill that would enhance the White House’s ability to regulate the export of AI systems, amid ongoing efforts to tighten grip on key technologies. “The US-China Economic and Security Review Commission reported last year that China is using commercial AI advancements to prepare for military conflict with Taiwan,” bill co-author and House Representative Michael McCaul said in a statement.

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Guide to Centralizing IT Operations: How to Link Tasks and Tools with an Automation Platform

For many IT admins, business as usual is a juggling act. Job schedulers and scripts run on autopilot, applications and operating systems can’t speak the same language, and other tools—like RPA or MFT solutions—operate in isolation. On a good day, everything runs smoothly. But good days are rare; more often than not, something goes wrong and you’re stuck putting out fires.

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Robopack Intune Patching Solution is Free for Smaller Customers and NGO

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link] and Facebook Page to get the latest updates [link] The post Robopack Intune Patching Solution is Free for Smaller Customers and NGO appeared first on HTMD Community Blog #1 Modern Device Management Guides by Gopika S Nair.

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The Fall of the National Vulnerability Database

Information Week

Since its inception, three key factors have affected the NVD's ability to classify security concerns -- and what we're experiencing now is the result.

Security 113
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3 Easy Methods to Reset Windows 11 PC

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link] and Facebook Page to get the latest updates [link] The post 3 Easy Methods to Reset Windows 11 PC appeared first on HTMD Community Blog #1 Modern Device Management Guides by Sumitha P.

Windows 115
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6 Cores vs. 16 Cores: How Well Have Ryzen 5 CPUs Aged?

TechSpot

AMD's Ryzen 5 5600 was always competitively priced and presented excellent value for gamers. However, it's a good time to pose the question: how well has it aged, and should you have bought an 8-core or even 16-core CPU instead?

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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

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Huge Outage Microsoft Copilot is Down

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link] and Facebook Page to get the latest updates [link] The post Huge Outage Microsoft Copilot is Down appeared first on HTMD Community Blog #1 Modern Device Management Guides by Vidya M A.

Microsoft 112
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10 most powerful ERP vendors today

CIO Business Intelligence

Back-office ERP systems are gaining strategic importance as organizations seek to digitize and automate business processes, modernize their application stack, migrate to the cloud, and accelerate the speed of business. In its latest MarketScape on worldwide SaaS and cloud-enabled large enterprise ERP, IDC says, “The pace of innovation is increasing, and ERP vendors focused on AI, ML, natural language processing (NLP), chatbots, robotics process automation (RPA), and genAI are critical partners t

Oracle 119
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Final test: Amazon’s Project Kuiper begins to deorbit prototype broadband satellites

GeekWire

One of Amazon’s prototype satellites is seen in an orbital “selfie” from October 2023. (Amazon Photo) After a series of successful tests, Amazon says it has begun the monthslong process of bringing two prototype satellites for its Project Kuiper broadband internet constellation down from orbit. “The last milestone in our Protoflight mission is deorbiting Kuipersat-1 and Kuipersat-2,” Amazon said today in an online update.

Network 128
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AI companies sign new voluntary commitments pledging AI safety

TechSpot

Some of the most important companies working with AI algorithms and services have signed a new voluntary agreement to promote AI safety, making their operations more transparent and trustworthy. The agreement, introduced ahead of the recent AI Seoul Summit, provides no enforceable measures to control unsafe AI services, but it.

Company 128
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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Navigating Risk Management in the Age of AI

Information Week

Safeguarding against AI risk amidst rising innovation and a shifting global regulatory landscape.

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You searched Google. The AI hallucinated an answer. Who’s legally responsible?

Vox

14 May 2024, USA, Mountain View: Google CEO Sundar Pichai speaks at Google I/O. At the developer conference, everything revolved around the topic of artificial intelligence (AI). Photo: Christoph Dernbach/dpa (Photo by Christoph Dernbach/picture alliance via Getty Images) Google’s shift toward using AI to generate a written answer to user searches instead of providing a list of links ranked algorithmically by relevance was inevitable.

Google 121
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Astronomers discover potentially habitable Earth-sized exoplanet 40 light-years away

TechSpot

Gliese-12b is located about 40 light-years away in the constellation Pisces, and orbits a cool red dwarf known as Gliese 12. It was observed using NASA's TESS (short for Transiting Exoplanet Survey Satellite), with supporting data from other observatories.

Survey 130
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Insights from Middle Eastern CIOs: AI’s transformative impact on healthcare

CIO Business Intelligence

In recent years, the healthcare industry has undergone a remarkable transformation propelled by technological advancements, reshaping the landscape of patient care and medical practices. Tech leaders within this sector have been at the forefront of this revolution, spearheading innovations that have catalyzed unprecedented growth and progress. From the adoption of electronic health records (EHR) to the integration of artificial intelligence (AI) in diagnostics and treatment planning, technology

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An Architect’s Guide for Selecting Scalable, Data-Layer Technologies

There’s no getting around it: selecting the right foundational data-layer components is crucial for long-term application success. That’s why we developed this white paper to give you insights into four key open-source technologies – Apache Cassandra®, Apache Kafka®, Apache Spark™, and OpenSearch® – and how to leverage them for lasting success. Discover everything you’ll want to know about scalable, data-layer technologies: Learn when to choose these technologies and when to avoid them Explore h

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Snapdragon X Windows PCs should run over 1,000 games at playable framerates, super resolution improves performance

TechSpot

While presenting the new Arm-based Copilot+ PCs, Microsoft began demonstrating games like Baldur's Gate 3 and Borderlands with performance that many would find acceptable. Furthermore, an independent database now tracks the compatibility of over 1,000 titles.

Windows 128
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Getinge’s digital transformation shows scaling and adapting in equal measure

CIO Business Intelligence

When Getinge started 120 years ago, the main focus was agricultural machinery, but that shifted in the 1930s to medical technology, which is what the globally recognized company is known for today. More recently, products have become increasingly digital, with software that manages patient flows, tools for surgery planning, and sterile management processes that optimize inventory and ensure that surgical instruments are delivered at the right time to the right place.

Data 109
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The Biden administration is actually doing something about ludicrously expensive concert tickets

Vox

Buying concert tickets is a drag, as Taylor Swift fans know all too well. When tickets first went on sale for her highly anticipated Eras Tour in November 2022, fans agonized over hours-long queues and frozen screens before Ticketmaster’s website ultimately crashed. Many failed to procure tickets, which were ultimately sold on the secondary market for as much as $11,000.

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Unlocking AI: Machine learning as a service

CIO Business Intelligence

Once upon a time, the data that most businesses had to work with was mostly structured and small in size. This meant that it was relatively easy for it to be analyzed using simple business intelligence (BI) tools. Today, this is no longer the case. Much of the data that organizations are mining is unstructured or semi-structured, and the trend is growing such that more than 80% of corporate data is expected to be unstructured by 2020 [1].

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IT Leadership Agrees AI is Here, but Now What?

IT leaders are experiencing rapid evolution in AI amid sustained investment uncertainty. As AI evolves, enhanced cybersecurity and hiring challenges grow. This whitepaper offers real strategies to manage risks and position your organization for success.