Tue.Jun 18, 2024

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Overall Canada Customer Experience Quality Drops To A Historic Low

Forrester IT

Scores for Canadian companies are at their lowest point since Forrester’s Customer Experience Index (CX Index™) began. Read a few of the key findings from our Canada rankings report.

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How to Monitor AI with AI

Information Week

Artificial intelligence can’t be trusted to get everything right, so you need humans in the loop. You also need AI monitoring AI for speed and scale.

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And So It Begins: Insights From Splunk’s First.conf With Cisco

Forrester IT

Last week, Splunk held its annual user conference – conf – in Las Vegas with over 4,000 customers, partners, and sponsors in attendance. While this was the 15th.conf, it was the first ever as a Cisco company. The tagline “the Splunk you love, only better” was ubiquitous throughout the conference.

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Quick Study: Artificial Intelligence Ethics and Bias

Information Week

We’ve compiled articles on building out ethical and secure AI systems. Additionally, we've also included a few looks into how responsible AI can be used for the greater good.

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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Introducing Forrester’s Interactive Wave Experience

Forrester IT

Forrester has launched an updated experience for The Forrester Wave. Read this blog to learn about the new upgrades that allow users to easily customize and compare vendors included in Wave reports.

Report 293
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The Difference Between Governance and Compliance

Information Week

Digital Sources LLC’s Executive Director Dr. Pape Cisse emphasizes the importance of governance and compliance in navigating data security and privacy, and previews his upcoming keynote presentation “The CIO’s Guide for Enhancing GRC in 2024” live webinar launching Thursday, June 20.

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Introducing Distill CLI: An efficient, Rust-powered tool for media summarization

All Things Distributed

After a few code reviews from Rustaceans at Amazon and a bit of polishing, I'm ready to share the Distill CLI. An open-source tool written in Rust for summarizing meetings and other media that uses AWS services, such as S3, Transcribe, and Bedrock.

Media 160
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What Is Zero Trust Security?

Tech Republic Security

In today’s dynamic threat environment, traditional security perimeters are proving to be increasingly vulnerable. Ray Fernandez, writing for TechRepublic Premium, presents an in-depth exploration of zero trust security that offers professionals a clear path to strengthening their security posture and compliance by providing a deep understanding of the concepts and principles, delving into its operational.

Security 159
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SUSE plans more support for gen AI workloads

Network World

SUSE is preparing an “enterprise-grade generative AI Platform” that will run any vendor’s large language models (LLMs) on premises or in the cloud, it said Tuesday. But analysts said it is the on-prem scenario where SUSE could make a big difference, given the virtual absence of major vendors positioning for on-prem. Bill Weinberg, senior partner at consulting firm OpenSourceSense, said the dearth of on-prem AI suites is noteworthy.

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US Justice Department Sues Adobe for Deceiving Consumers by Hiding Early Termination Fee

IT Toolbox

The US Justice Department has sued Adobe for deceiving users by hiding the early termination fee and making it difficult to cancel subscriptions. The lawsuit claims that the company pushed its users toward the “annual paid monthly” without notifying them that canceling the plan within the first year would cost them huge amounts of money. Learn more.

Adobe 147
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2024 Salary Guide

Procom’s 2024 Salary Guide provides critical insights into the latest hiring trends, in-demand IT roles, and competitive pay rates across Canada and the U.S. It highlights key market dynamics such as the growing demand for remote work, skills-based hiring, and flexible staffing solutions. With detailed pay rate data for top IT positions like Cybersecurity Consultants, Cloud Engineers, and Salesforce Developers, this guide is an essential resource for companies looking to stay competitive in toda

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Satellites can help detect early warning signs weeks before earthquakes

TechSpot

Dr. Mehdi Akhoondzadeh from the University of Tehran decided to dig into satellite data around the time of that 7.8-magnitude earthquake. He pored over readings from orbital missions like China's Zhangheng 1, NASA's Aqua and Aura, and the European Space Agency's trio of Swarm satellites. After cross-checking against earthquake records.

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Butterflies takes flight with $4.8M, launches social media platform combining AI and human content

GeekWire

iPhone screenshots of the Butterflies AI app. (App Store Images) Butterflies , a Bellevue, Wash.-based social media platform that combines human and AI-generated content, launched Tuesday after raising $4.8 million in seed funding. After five months in beta, Butterflies is billed as an app where “humans and AI coexist.” The Verge editor Alex Heath called the app, whose interface looks like Instagram, “one of the most provocative — and, at times, unsettling — takes on social med

Media 135
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Generative AI’s killer enterprise app just might be ERP

CIO Business Intelligence

Enterprise resource planning (ERP) is ripe for a major makeover thanks to generative AI, as some experts see the tandem as a perfect pairing that could lead to higher profits at enterprises that combine them. The use of gen AI with ERP systems is still in its early days, but the combination is expected to provide several benefits, including helping employees create specialized ERP functionality on their own through code wizards, says Liz Herbert, a Forrester analyst and lead author of the report

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Apple Operating Systems are Being Targeted by Threat Actors, Plus 4 More Vulnerability Trends

Tech Republic

The number of macOS vulnerabilities exploited in 2023 increased by more than 30%. Three of the other vulnerability trends in this report relate to Microsoft.

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Guide to Centralizing IT Operations: How to Link Tasks and Tools with an Automation Platform

For many IT admins, business as usual is a juggling act. Job schedulers and scripts run on autopilot, applications and operating systems can’t speak the same language, and other tools—like RPA or MFT solutions—operate in isolation. On a good day, everything runs smoothly. But good days are rare; more often than not, something goes wrong and you’re stuck putting out fires.

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The 5 Best VPNs With Free Trials in 2024

Tech Republic Security

Here are the best VPNs with free trials available today. They offer access to premium VPN features and let you test drive paid VPNs without purchasing a subscription.

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US government sues Adobe over hidden subscription termination fees and difficult cancellation process

TechSpot

It's alleged that Adobe fails to adequately disclose that cancelling one of its subscription in the first year can result in an early termination fee that can amount to hundreds of dollars. "In fact, if consumers cancel during that (annual) period, Adobe charges them 50% of the remaining payments for.

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Social Media-Contributed Mental Health Crisis Among Youngsters Is an Emergency: Surgeon General

IT Toolbox

Social media platforms have been criticized for contributing to mental health issues in children and teenagers. Now, Vivek H. Murthy, surgeon general of the United States, has called it an emergency and called for immediate action. The post Social Media-Contributed Mental Health Crisis Among Youngsters Is an Emergency: Surgeon General appeared first on Spiceworks Inc.

Media 130
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AMD Ryzen 7 7800X3D vs. Intel Core i9-14900K: The Definitive Test

TechSpot

In this comprehensive shootout comparing AMD's Ryzen 7 7800X3D and Intel's Core i9-14900K, we explore Intel's Extreme and Performance profiles, stability issues, and their impact on gaming performance.

Intel 128
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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

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New Reports Reveal Key Implications of AI in Cybersecurity and IT Operations

IT Toolbox

SolarWinds’ “IT Trends Report 2024 — AI: Friend or Foe?” and Bitdefender’s “2024 Cybersecurity Assessment Report” explore AI’s benefits, challenges, and future implications in IT operations and cybersecurity. Learn about the findings here. The post New Reports Reveal Key Implications of AI in Cybersecurity and IT Operations appeared first on Spiceworks Inc.

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Roundup: Snapdragon X Elite Windows laptop first impressions, performance and battery life preview

TechSpot

Let's get the bad news out of the way first.

Windows 127
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What’s behind OpenAI’s appointment of an ex-NSA director to its board

CIO Business Intelligence

OpenAI has appointed a former director of the US National Security Agency (NSA) to its board to help oversee safety and security. The company’s appointment of retired US Army General Paul M. Nakasone is likely motivated by its need to turn a profit, a Gartner analyst said. Avivah Litan, distinguished VP analyst whose primary coverage areas include AI security and blockchain, had nothing but praise for his experience, but predicted his stay with the company will not last long.

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Google vet leads new startup studio in Seattle spinning out B2B software companies

GeekWire

Stephen Konig leads Mudita Studios, the Seattle-based startup studio of Mudita Venture Partners. (Mudita Photo) Another startup studio with roots in Seattle is incubating ideas and spinning out fledgling tech companies. Mudita Venture Partners , a venture capital firm based in Detroit, launched its Mudita Studios arm about a year ago. Stephen Konig , a longtime Google product management leader based in Seattle, runs the program. “It was important for me to stay here,” Konig told Geek

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Researchers crack Arm's memory safety mechanism, achieve 95% bypass rate

TechSpot

MTE works by tagging 16-byte blocks of physical memory with 4-bit metadata keys. When a program accesses data within a tagged block using a pointer, the hardware checks if the pointer contains the matching key for that memory block. A mismatch throws an error, potentially catching exploits trying to access.

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Keap CRM Review (2024): Features, Pricing, Pros & Cons

Tech Republic

Read our Keap CRM review to discover its features, pricing, pros and cons. Find out how Keap CRM can streamline your business processes and enhance customer relationship management.

Software 125
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Cameras using Amazon AI analyzed emotions of train travelers in the UK

TechSpot

The AI surveillance trials took place at eight train stations in Britain, including huge terminals such as London's Euston and Waterloo, as well as Manchester Piccadilly station. The tests were overseen by Network Rail, which runs rail infrastructure in the UK, with the goal of reducing crime by quickly alerting.

Training 124
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AI without prompting: This startup just joined Techstars to make generative AI easier to use

GeekWire

DeltaGen co-founders, from left: COO Casey McCullar; CEO Rene Bystron; and CMO Abdullah Raja. Not pictured: CTO Avinash Uddaraju. (DeltaGen Photo) Rene Bystron spent hundreds of hours at his last startup building an app that helps teach people how to use generative AI tools. And it was through that experience that the Seattle entrepreneur came to a realization. “There’s this massive need in the market for a tool that allows people to leverage AI for workflow-specific tasks without pr

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An Architect’s Guide for Selecting Scalable, Data-Layer Technologies

There’s no getting around it: selecting the right foundational data-layer components is crucial for long-term application success. That’s why we developed this white paper to give you insights into four key open-source technologies – Apache Cassandra®, Apache Kafka®, Apache Spark™, and OpenSearch® – and how to leverage them for lasting success. Discover everything you’ll want to know about scalable, data-layer technologies: Learn when to choose these technologies and when to avoid them Explore h

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Samsung planning to stack HBM memory on top of CPUs and GPUs arriving in 2025

TechSpot

Samsung introduced its newest and most advanced chip packaging technology and service roadmap during the Samsung Foundry Forum 2024 event. According to unnamed industry sources quoted by the Korea Economy Daily and Samsung's own statements, the new tech will debut in fourth-gen high-bandwidth memory due out in 2025.

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The 7 sins of user support

CIO Business Intelligence

Look no further than the 2024 IT marketplace, where the best paying jobs are predominantly technical, and attributes like strong communications and soft skills are all too often deemphasized. It’s no wonder that IT professionals spend their time honing their technical skills, and then end up speaking in technical acronyms that few people understand.

Training 122
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Starfield controversy escalates as Todd Howard addresses $7 mission, paid mods

TechSpot

Part of Starfield's new Creations programs, the second Trackers Alliance mission, called The Vulture, is a paid add-on that costs 700 Starfield Creation Credits, equivalent to $7 – though you're really going to be spending $10 as that's the least you can buy to cover the cost.

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Beyond AI: Building toward artificial consciousness – Part I

CIO Business Intelligence

As the race to deploy artificial intelligence (AI) hits a fever pitch across enterprises, the savviest organizations are already looking at how to achieve artificial consciousness—a pinnacle of technological and theoretical exploration. However, this undertaking requires unprecedented hardware and software capabilities, and while systems are under construction, the enterprise has a long way to go to understand the demands—and even longer before it can deploy them.

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IT Leadership Agrees AI is Here, but Now What?

IT leaders are experiencing rapid evolution in AI amid sustained investment uncertainty. As AI evolves, enhanced cybersecurity and hiring challenges grow. This whitepaper offers real strategies to manage risks and position your organization for success.