Tue.Jun 18, 2024

article thumbnail

Overall Canada Customer Experience Quality Drops To A Historic Low

Forrester IT

Scores for Canadian companies are at their lowest point since Forrester’s Customer Experience Index (CX Index™) began. Read a few of the key findings from our Canada rankings report.

Report 345
article thumbnail

How to Monitor AI with AI

Information Week

Artificial intelligence can’t be trusted to get everything right, so you need humans in the loop. You also need AI monitoring AI for speed and scale.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

And So It Begins: Insights From Splunk’s First.conf With Cisco

Forrester IT

Last week, Splunk held its annual user conference – conf – in Las Vegas with over 4,000 customers, partners, and sponsors in attendance. While this was the 15th.conf, it was the first ever as a Cisco company. The tagline “the Splunk you love, only better” was ubiquitous throughout the conference.

article thumbnail

Quick Study: Artificial Intelligence Ethics and Bias

Information Week

We’ve compiled articles on building out ethical and secure AI systems. Additionally, we've also included a few looks into how responsible AI can be used for the greater good.

article thumbnail

Activating Intent Data for Sales and Marketing

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

article thumbnail

Introducing Forrester’s Interactive Wave Experience

Forrester IT

Forrester has launched an updated experience for The Forrester Wave. Read this blog to learn about the new upgrades that allow users to easily customize and compare vendors included in Wave reports.

Report 293
article thumbnail

The Difference Between Governance and Compliance

Information Week

Digital Sources LLC’s Executive Director Dr. Pape Cisse emphasizes the importance of governance and compliance in navigating data security and privacy, and previews his upcoming keynote presentation “The CIO’s Guide for Enhancing GRC in 2024” live webinar launching Thursday, June 20.

More Trending

article thumbnail

Introducing Distill CLI: An efficient, Rust-powered tool for media summarization

All Things Distributed

After a few code reviews from Rustaceans at Amazon and a bit of polishing, I'm ready to share the Distill CLI. An open-source tool written in Rust for summarizing meetings and other media that uses AWS services, such as S3, Transcribe, and Bedrock.

Media 156
article thumbnail

US Justice Department Sues Adobe for Deceiving Consumers by Hiding Early Termination Fee

IT Toolbox

The US Justice Department has sued Adobe for deceiving users by hiding the early termination fee and making it difficult to cancel subscriptions. The lawsuit claims that the company pushed its users toward the “annual paid monthly” without notifying them that canceling the plan within the first year would cost them huge amounts of money. Learn more.

Adobe 147
article thumbnail

SUSE plans more support for gen AI workloads

Network World

SUSE is preparing an “enterprise-grade generative AI Platform” that will run any vendor’s large language models (LLMs) on premises or in the cloud, it said Tuesday. But analysts said it is the on-prem scenario where SUSE could make a big difference, given the virtual absence of major vendors positioning for on-prem. Bill Weinberg, senior partner at consulting firm OpenSourceSense, said the dearth of on-prem AI suites is noteworthy.

article thumbnail

What Is Zero Trust Security?

Tech Republic Security

In today’s dynamic threat environment, traditional security perimeters are proving to be increasingly vulnerable. Ray Fernandez, writing for TechRepublic Premium, presents an in-depth exploration of zero trust security that offers professionals a clear path to strengthening their security posture and compliance by providing a deep understanding of the concepts and principles, delving into its operational.

Security 136
article thumbnail

GEP Outlook Report 2025

For years, you and your team have fought an uphill battle. Supply disruptions. Cost pressures. ESG compliance. You name it, and you’ve had to navigate it. In 2025, many challenges will persist, but procurement and supply chain teams have a powerful tool with rapidly advancing capabilities to tackle them — artificial intelligence (AI). The GEP Outlook 2025 report examines the disruptive transformation AI is driving in procurement and supply chains, alongside other key trends and the macroeconomic

article thumbnail

Satellites can help detect early warning signs weeks before earthquakes

TechSpot

Dr. Mehdi Akhoondzadeh from the University of Tehran decided to dig into satellite data around the time of that 7.8-magnitude earthquake. He pored over readings from orbital missions like China's Zhangheng 1, NASA's Aqua and Aura, and the European Space Agency's trio of Swarm satellites. After cross-checking against earthquake records.

Data 136
article thumbnail

Generative AI’s killer enterprise app just might be ERP

CIO Business Intelligence

Enterprise resource planning (ERP) is ripe for a major makeover thanks to generative AI, as some experts see the tandem as a perfect pairing that could lead to higher profits at enterprises that combine them. The use of gen AI with ERP systems is still in its early days, but the combination is expected to provide several benefits, including helping employees create specialized ERP functionality on their own through code wizards, says Liz Herbert, a Forrester analyst and lead author of the report

article thumbnail

Social Media-Contributed Mental Health Crisis Among Youngsters Is an Emergency: Surgeon General

IT Toolbox

Social media platforms have been criticized for contributing to mental health issues in children and teenagers. Now, Vivek H. Murthy, surgeon general of the United States, has called it an emergency and called for immediate action. The post Social Media-Contributed Mental Health Crisis Among Youngsters Is an Emergency: Surgeon General appeared first on Spiceworks Inc.

Media 130
article thumbnail

US government sues Adobe over hidden subscription termination fees and difficult cancellation process

TechSpot

It's alleged that Adobe fails to adequately disclose that cancelling one of its subscription in the first year can result in an early termination fee that can amount to hundreds of dollars. "In fact, if consumers cancel during that (annual) period, Adobe charges them 50% of the remaining payments for.

Adobe 128
article thumbnail

Predicting the Future of Sales: How AI and Automation Will Revolutionize Strategies

In this exploration, we're diving into predictions about the future of sales. We're talking about a complete shake-up powered by automation and artificial intelligence (AI). These aren't just fancy tools — they're real game-changers. Automation and AI are here to redefine every interaction, making them smarter, faster, and more meaningful. From personalized customer journeys to streamlined sales processes, the goal is to make every moment count, enhancing both efficiency and connection.

article thumbnail

New Reports Reveal Key Implications of AI in Cybersecurity and IT Operations

IT Toolbox

SolarWinds’ “IT Trends Report 2024 — AI: Friend or Foe?” and Bitdefender’s “2024 Cybersecurity Assessment Report” explore AI’s benefits, challenges, and future implications in IT operations and cybersecurity. Learn about the findings here. The post New Reports Reveal Key Implications of AI in Cybersecurity and IT Operations appeared first on Spiceworks Inc.

Report 130
article thumbnail

Roundup: Snapdragon X Elite Windows laptop first impressions, performance and battery life preview

TechSpot

Let's get the bad news out of the way first.

Windows 128
article thumbnail

Apple Operating Systems are Being Targeted by Threat Actors, Plus 4 More Vulnerability Trends

Tech Republic

The number of macOS vulnerabilities exploited in 2023 increased by more than 30%. Three of the other vulnerability trends in this report relate to Microsoft.

article thumbnail

AMD Ryzen 7 7800X3D vs. Intel Core i9-14900K: The Definitive Test

TechSpot

In this comprehensive shootout comparing AMD's Ryzen 7 7800X3D and Intel's Core i9-14900K, we explore Intel's Extreme and Performance profiles, stability issues, and their impact on gaming performance.

Intel 127
article thumbnail

4 HR Priorities for 2025 to Supercharge Your Employee Experience

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

article thumbnail

What’s behind OpenAI’s appointment of an ex-NSA director to its board

CIO Business Intelligence

OpenAI has appointed a former director of the US National Security Agency (NSA) to its board to help oversee safety and security. The company’s appointment of retired US Army General Paul M. Nakasone is likely motivated by its need to turn a profit, a Gartner analyst said. Avivah Litan, distinguished VP analyst whose primary coverage areas include AI security and blockchain, had nothing but praise for his experience, but predicted his stay with the company will not last long.

article thumbnail

Butterflies takes flight with $4.8M, launches social media platform combining AI and human content

GeekWire

iPhone screenshots of the Butterflies AI app. (App Store Images) Butterflies , a Bellevue, Wash.-based social media platform that combines human and AI-generated content, launched Tuesday after raising $4.8 million in seed funding. After five months in beta, Butterflies is billed as an app where “humans and AI coexist.” The Verge editor Alex Heath called the app, whose interface looks like Instagram, “one of the most provocative — and, at times, unsettling — takes on social med

Media 126
article thumbnail

Researchers crack Arm's memory safety mechanism, achieve 95% bypass rate

TechSpot

MTE works by tagging 16-byte blocks of physical memory with 4-bit metadata keys. When a program accesses data within a tagged block using a pointer, the hardware checks if the pointer contains the matching key for that memory block. A mismatch throws an error, potentially catching exploits trying to access.

Research 126
article thumbnail

Google vet leads new startup studio in Seattle spinning out B2B software companies

GeekWire

Stephen Konig leads Mudita Studios, the Seattle-based startup studio of Mudita Venture Partners. (Mudita Photo) Another startup studio with roots in Seattle is incubating ideas and spinning out fledgling tech companies. Mudita Venture Partners , a venture capital firm based in Detroit, launched its Mudita Studios arm about a year ago. Stephen Konig , a longtime Google product management leader based in Seattle, runs the program. “It was important for me to stay here,” Konig told Geek

B2B 126
article thumbnail

Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

article thumbnail

Cameras using Amazon AI analyzed emotions of train travelers in the UK

TechSpot

The AI surveillance trials took place at eight train stations in Britain, including huge terminals such as London's Euston and Waterloo, as well as Manchester Piccadilly station. The tests were overseen by Network Rail, which runs rail infrastructure in the UK, with the goal of reducing crime by quickly alerting.

Training 123
article thumbnail

AI without prompting: This startup just joined Techstars to make generative AI easier to use

GeekWire

DeltaGen co-founders, from left: COO Casey McCullar; CEO Rene Bystron; and CMO Abdullah Raja. Not pictured: CTO Avinash Uddaraju. (DeltaGen Photo) Rene Bystron spent hundreds of hours at his last startup building an app that helps teach people how to use generative AI tools. And it was through that experience that the Seattle entrepreneur came to a realization. “There’s this massive need in the market for a tool that allows people to leverage AI for workflow-specific tasks without pr

article thumbnail

The 7 sins of user support

CIO Business Intelligence

Look no further than the 2024 IT marketplace, where the best paying jobs are predominantly technical, and attributes like strong communications and soft skills are all too often deemphasized. It’s no wonder that IT professionals spend their time honing their technical skills, and then end up speaking in technical acronyms that few people understand.

Training 122
article thumbnail

Samsung planning to stack HBM memory on top of CPUs and GPUs arriving in 2025

TechSpot

Samsung introduced its newest and most advanced chip packaging technology and service roadmap during the Samsung Foundry Forum 2024 event. According to unnamed industry sources quoted by the Korea Economy Daily and Samsung's own statements, the new tech will debut in fourth-gen high-bandwidth memory due out in 2025.

Industry 120
article thumbnail

15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

article thumbnail

Beyond AI: Building toward artificial consciousness – Part I

CIO Business Intelligence

As the race to deploy artificial intelligence (AI) hits a fever pitch across enterprises, the savviest organizations are already looking at how to achieve artificial consciousness—a pinnacle of technological and theoretical exploration. However, this undertaking requires unprecedented hardware and software capabilities, and while systems are under construction, the enterprise has a long way to go to understand the demands—and even longer before it can deploy them.

Hardware 119
article thumbnail

Starfield controversy escalates as Todd Howard addresses $7 mission, paid mods

TechSpot

Part of Starfield's new Creations programs, the second Trackers Alliance mission, called The Vulture, is a paid add-on that costs 700 Starfield Creation Credits, equivalent to $7 – though you're really going to be spending $10 as that's the least you can buy to cover the cost.

article thumbnail

La salud conectada gana protagonismo en un contexto de digitalización de los servicios

CIO Business Intelligence

En el contexto acelerado de digitalización motivado por la pandemia, la salud digital ganó protagonismo en unas sociedades con unas mayores necesidades de conexión. De hecho, la mayoría (63%) de organizaciones sanitarias , tanto biofarmacéuticas como de tecnología médica, ya tiene productos de salud conectada en el mercado o en fase de desarrollo. Independientemente de la fase de desarrollo de sus productos, las organizaciones sanitarias prevén que la salud conectada contribuya a generar más de

Cloud 116
article thumbnail

Drones are biting back against Florida's mosquito problem

TechSpot

A known vector for spreading diseases such as malaria, dengue, West Nile, yellow fever and Zika, mosquitoes are more than just blood-sucking irritants. Some regions of the US are turning to modern technology in their fight against the problem. One of these is Broward County, Florida, which is using drones.

119
119
article thumbnail

4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.