Forrester IT

JANUARY 30, 2017

In today's world, customers decide how customer-centric a company is. Good customer service should capture the fundamentals of a great experience: ease, effectiveness, and emotion. Looking ahead, Forrester sees 10 trends for 2017 that customer service professionals should take into account as they move the needle on the quality of service that they deliver: Here are six of them: Customer service organizations address a smaller volume of simple voice-based customer contacts as they mature the

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Trends Company Applications Development 327

CTOvision

JANUARY 9, 2017

Bob Gourley. Our post on Five Suggestions To Reduce Your Digital Risk generated quite a bit of attention in social media. Thanks as always for sharing things we write. Clearly for many of you this one seemed to be something you wanted friends and family to see and we appreciate that. The post also generated a common question/suggestion. Many of you asked which DNS services should be considered.

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Malware Google Security Media 243

Computer Weekly

JANUARY 17, 2017

Information security is continually moving up business and board agendas, but information security professionals find it challenging to help business leaders to understand fully the cyber risks across increasingly digital businesses.

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Information Security Security 216

Data Center Knowledge

JANUARY 20, 2017

Bigger is better when it comes to success in data center services, and here’s who the biggest players are Read More.

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Data Center Data 218

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Business Intelligence

Social, Agile and Transformation

JANUARY 31, 2017

I have a few posts on agile estimation. Here's one on why estimating is important, another one on how to do one-week agile planning sprint, and a more detailed one on how to conduct an agile sizing meeting. Does agile poker help? Yes. If that's how the team wants to self organize and come to consensus on an estimate. I am often confronted with the question on whether to estimate in hours or.

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IT Toolbox

JANUARY 30, 2017

The value-driven networking vendor Open Mesh is on a good run. I see colleagues in the wireless community increasingly interested in the notion that decent cloud-managed network equipment doesn’t have to come with expensive and restrictive licenses, so this underdog’s brand awareness is growing.

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Licensing Wireless Network Cloud 157

Network World

JANUARY 30, 2017

If you are dependent upon an embedded medical device, should the device that helps keep you alive also be allowed to incriminate you in a crime? After all, the Fifth Amendment of the U.S. Constitution protects a person from being forced to incriminate themselves. Nonetheless, that’s what happened after a house fire in Middletown, Ohio. WCPO Cincinnati caught video of the actual fire , as well delivered news that the owner’s cat died in the fire.

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Insurance Data Video 131

Computer Weekly

JANUARY 31, 2017

The cost of data breaches topped 20% of revenue in the past year as cyber attacks became more sophisticated and defenders struggled to keep pace, the latest Cisco security report shows

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Data Report Security 209

Data Center Knowledge

JANUARY 3, 2017

Enterprise facilities in 2016 were either headed for good fortune and prosperity, or doom and extinction, depending upon whom you asked. We talked to some experts who could explain why. Read More.

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Data Center Enterprise Enterprise Data 213

Tech Republic Security

JANUARY 18, 2017

A new report from the Ponemon Institute, IBM, and Arxan claims that just 20% of IoT apps and 29% of mobile apps are actually tested for vulnerabilities, raising security concerns.

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Report IBM Mobile Security 126

Advertiser: Procom Services

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Engineering

IT Toolbox

JANUARY 3, 2017

Weeks ago, Microsoft announced Outlook Customer Manager, a light version of its Dynamics 365 CRM. It’s free for companies that already have a subscription to the Office 365 Business Premium plan and will be rolled out worldwide in the next few months. The selling point? It’s available within Outlook, lives right in the user's inbox, and requires no additional software component.

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Software Software Microsoft Tools 182

Forrester IT

JANUARY 9, 2017

We are eager to announce a beacon of light to help penetrate the post-holiday fog: Forrester's DevOps Benchmark Survey for 2017 is officially live! Led by myself and Researcher Elinor Klavens , this benchmark survey serves as the backbone for a large portion of our DevOps research, facilitating the identification and tracking of trends and supporting our research including predictions for the future.

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Devops Survey Agile Research 312

Network World

JANUARY 11, 2017

You're in luck We've cobbled together a slew of things for the geeky among you to do on Jan. 13 -- Friday the 13 th that is th. And we suggest you do it up because you won’t get another chance until Oct. 13, 2017. Don’t miss the day! Mobile apps exist solely for the purpose of reminding you when Friday the 13 th is coming up. Pocketkai’s free iOS app will remind you of the one to three Friday the 13ths coming up each year for the next 50 years.

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Mobile 131

Computer Weekly

JANUARY 30, 2017

UK businesses need to adopt a risk-based approach to cyber security spending to ensure the best ROI and most appropriate data protection, says industry expert Michael Dieroff.

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Security Industry Data 203

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For many IT admins, business as usual is a juggling act. Job schedulers and scripts run on autopilot, applications and operating systems can’t speak the same language, and other tools—like RPA or MFT solutions—operate in isolation. On a good day, everything runs smoothly. But good days are rare; more often than not, something goes wrong and you’re stuck putting out fires.

Tools

Data Center Knowledge

JANUARY 19, 2017

As they suck smaller workloads away from colos and lease up wholesale space, public clouds are causing tectonic shifts in the market Read More.

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Data Center Cloud Data 190

Tech Republic Security

JANUARY 4, 2017

A study by TechRepublic and data firm Affinio reveals the social media communities and influencers talking about IoT, ransomware, bots, and other cybersecurity threats.

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Trends Study Media Social 165

IT Toolbox

JANUARY 11, 2017

Every interaction between your company and a customer can be viewed as a journey. To provide the best possible service to your customer you need to understand the steps in the journey and what you can do to improve your customer's overall experience. A useful tool to understand the process is a customer journey map.

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Tools Company 154

Forrester IT

JANUARY 23, 2017

This is the first National Retail Federation Expo I've attended, and I must say it exceeded all of my expectations and reshaped my view of retail. Over three days in New York, I met with more than 30 vendors and had many wonderful discussions about the changes revolutionizing store operations, hardware and software developments, front-end and back-end integration, and retail analytics.

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Retail Software Development Hardware Development 295

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Meeting

Tech Republic Data Center

JANUARY 20, 2017

Putting the right tech in place, and doing it the right way, is the key for Seattle's smart city goals. TechRepublic talked to Seattle's CIO to find out more about the city's plans.

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126

Computer Weekly

JANUARY 9, 2017

The UK government’s data portal, data.gov.uk, currently shows 36,552 published datasets available, but how usable are they, and is anyone actually downloading them?

Data 200

Data 200

Data Center Knowledge

JANUARY 5, 2017

Fueling the shift to bare metal cloud offerings is the fact that enterprises rightfully want and need to be in control of their own destiny, their applications and data. Read More.

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Cloud Applications Enterprise Enterprise 202

Tech Republic Security

JANUARY 18, 2017

Tech professionals don't generally fall for phishing attacks: They know what to look for and when to be suspicious. One new attack, however, is even fooling the experienced.

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Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Development

IT Toolbox

JANUARY 4, 2017

This is the second of three posts I’m writing as a preview for 2017, and depending how far you want to push the technology envelope, they’re all closely related. I began with VoIP, which is almost always the first step a business takes on the path to IP – Internet Protocol.

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VOIP Internet 178

Forrester IT

JANUARY 4, 2017

Stop! Before you invest even 10 minutes of your precious time reading this blog, please make sure it's really business intelligence (BI) governance, and not data governance best practices, that you are looking for. BI governance is a key component of data governance, but they're not the same. Data governance deals with the entire spectrum (creation, transformation, ownership, etc.) of people, processes, policies, and technologies that manage and govern an enterprise's use of its data

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Government Data Business Intelligence Agile 366

Tech Republic Data Center

JANUARY 31, 2017

IaaS has been around long enough for conflicting research to emerge, but one thing remains clear: as cloud adoption continues, it's on the rise. Only a new technology could derail it.

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Cloud Research 126

Computer Weekly

JANUARY 18, 2017

Government Digital Service moves to allay public sector concerns about using off-premise services in a bid to speed up cloud adoption beyond Whitehall

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Cloud Security Government 198

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There’s no getting around it: selecting the right foundational data-layer components is crucial for long-term application success. That’s why we developed this white paper to give you insights into four key open-source technologies – Apache Cassandra®, Apache Kafka®, Apache Spark™, and OpenSearch® – and how to leverage them for lasting success. Discover everything you’ll want to know about scalable, data-layer technologies: Learn when to choose these technologies and when to avoid them Explore h

Data

Data Center Knowledge

JANUARY 6, 2017

DOE says cyber-attacks are growing more frequent and sophisticated, but grid operators say they are already on top of the problem Read More.

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Study Security 203

Tech Republic Security

JANUARY 4, 2017

Microsoft appears to be getting ready to address some complaints about Windows 10, as well as holding its hands up to getting too aggressive in its upgrade push.

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Windows Microsoft 167

IT Toolbox

JANUARY 23, 2017

Let?s take a look at some marketing approaches which still work well and some which are yet to increase.

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Forrester IT

JANUARY 5, 2017

AI is a hot topic in financial services. And its easy to see why. Increasing margins on transactions, decimated by compliance costs and low interest rates, reaching new market segments, and automating routine tasks, makes AI innovation attractive. And in one sense, FinServ has always been about algorithmic innovation. There is no higher potential ROI than beating the market.

Financial 360

Financial Programming Architecture Enterprise 360

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IT leaders are experiencing rapid evolution in AI amid sustained investment uncertainty. As AI evolves, enhanced cybersecurity and hiring challenges grow. This whitepaper offers real strategies to manage risks and position your organization for success.

Strategy