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10 top enterprise service management systems—and how to choose

CIO Business Intelligence

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT parts of an organizations, including human resources, legal, marketing, facilities, and sales. Benefits of enterprise service management.

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Marsh McLennan IT reorg lays foundation for gen AI

CIO Business Intelligence

The professional services arm of Marsh McLennan advises clients on the risks, shifts, and challenges facing the modern enterprise, most poignantly the vital role technology now plays in business and on the world stage. This costs me about 1% of what it would cost” to license the technology through Microsoft.

Insurance 305
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Oracle adds agentic AI to Fusion Cloud CX

CIO Business Intelligence

The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.

Oracle 351
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Marsh McLellan IT reorg lays foundation for gen AI

CIO Business Intelligence

The professional services arm of Marsh McLellan advises clients on the risks, shifts, and challenges facing the modern enterprise, most poignantly the vital role technology now plays in business and on the world stage. This costs me about 1% of what it would cost” to license the technology through Microsoft.

Insurance 263
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Extreme looks to tame complexity with AI-powered platform for network and security management

Network World

Extreme Networks is rolling out an AI-infused networking platform that aims to help enterprise customers integrate, manage and automate a broad range of network and security technologies. AI Expert works by collecting data from a combination of Extremes public repository, knowledge base and customer network details.It

Network 243
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Generative AI headlines are outpacing enterprise adoption

CIO Business Intelligence

Despite the buzz that generative AI has stirred in media and boardrooms, we believe the headlines are outpacing adoption in the enterprise. For all of generative AI’s allure, large enterprises are taking their time, many outright banning tools like ChatGPT over concerns of accuracy, data protection, and the risk of regulatory backlash.

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Launching the Web 2.0 Framework - Trends in the Living Networks

Trends in the Living Networks

Framework and applied it to the enterprise in our Implementing Enterprise 2.0 and the Enterprise here. is expressed in two key Domains: the Open web , and the Enterprise. * He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.

Trends 159