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Oracle adds agentic AI to Fusion Cloud CX

CIO Business Intelligence

The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.

Oracle 133
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10 top enterprise service management systems—and how to choose

CIO Business Intelligence

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT parts of an organizations, including human resources, legal, marketing, facilities, and sales. Benefits of enterprise service management.

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Generative AI headlines are outpacing enterprise adoption

CIO Business Intelligence

Despite the buzz that generative AI has stirred in media and boardrooms, we believe the headlines are outpacing adoption in the enterprise. For all of generative AI’s allure, large enterprises are taking their time, many outright banning tools like ChatGPT over concerns of accuracy, data protection, and the risk of regulatory backlash.

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Microsoft’s complicated Copilots explained in detail

Dataconomy

It’s designed to assist with specific workflows and leverage enterprise data, making it a strong tool for businesses. This service integrates GPT-based AI into apps like Word , Excel , PowerPoint , and Outlook. Use GitHub Copilot : If you’re a developer, GitHub Copilot also leverages GPT-4 for code generation and debugging.

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Marsh McLennan IT reorg lays foundation for gen AI

CIO Business Intelligence

The professional services arm of Marsh McLennan advises clients on the risks, shifts, and challenges facing the modern enterprise, most poignantly the vital role technology now plays in business and on the world stage. This costs me about 1% of what it would cost” to license the technology through Microsoft.

Insurance 117
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Hidden Costs of Cybersecurity: Balancing Risk, Complexity & Efficiency

SecureWorld News

These are licenses, hardware, software, infrastructure capacity and bandwidth, backup and restoration, ancillary and monitoring systems, management systems, professional and managed services, and human resources. I ended up with a visual image of an iceberg with apparent costs at the tip and hidden costs beneath the water level.

Budget 94
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Marsh McLellan IT reorg lays foundation for gen AI

CIO Business Intelligence

The professional services arm of Marsh McLellan advises clients on the risks, shifts, and challenges facing the modern enterprise, most poignantly the vital role technology now plays in business and on the world stage. This costs me about 1% of what it would cost” to license the technology through Microsoft.