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10 top enterprise service management systems—and how to choose

CIO Business Intelligence

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT parts of an organizations, including human resources, legal, marketing, facilities, and sales. Benefits of enterprise service management.

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5 tips for better business value from gen AI

CIO Business Intelligence

According to AI at Wartons report on navigating gen AIs early years, 72% of enterprises predict gen AI budget growth over the next 12 months but slower increases over the next two to five years. That doesnt mean investments will dry up overnight.

Data 358
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Marsh McLennan IT reorg lays foundation for gen AI

CIO Business Intelligence

One of the world’s largest risk advisors and insurance brokers launched a digital transformation five years ago to better enable its clients to navigate the political, social, and economic waves rising in the digital information age. Gen AI is quite different because the models are pre-trained,” Beswick explains.

Insurance 305
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Marsh McLellan IT reorg lays foundation for gen AI

CIO Business Intelligence

One of the world’s largest risk advisors and insurance brokers launched a digital transformation five years ago to better enable its clients to navigate the political, social, and economic waves rising in the digital information age. Gen AI is quite different because the models are pre-trained,” Beswick explains.

Insurance 263
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The $400 billion opportunity for AI in customer service

CIO Business Intelligence

With enterprise spending on generative AI projected to hit $1.3 As a ‘copilot’ for call center workers, a generative AI-trained assistant can help them quickly access information or suggest replies by linking to the customer knowledge base,” says Condell. “We

Training 325
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What is Business Exchange - Social, Agile, and Transformation

Social, Agile and Transformation

Social, Agile, and Transformation. I cover topics for Technologists from CIOs to Developers - agile development, agile portfolio management, leadership, business intelligence, big data, startups, social networking, SaaS, content management, media, enterprise 2.0 Startups and Enterprises. enterprise 2.0. (9).

Agile 100
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The state of social networking software for the enterprise - Trends in the Living Networks

Trends in the Living Networks

Yet social networking is not just about friends and personal networks. Applying social networks in the enterprise is a sweet spot that has massive potential value. Applying social networks in the enterprise is a sweet spot that has massive potential value.

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