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Have we reached the end of ‘too expensive’ for enterprise software?

CIO Business Intelligence

These AI-based tools are particularly useful in two areas: making internal knowledge accessible and automating customer service. Chatbots are used to build response systems that give employees quick access to extensive internal knowledge bases, breaking down information silos.

Software 321
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25 enterprise tech predictions and goals for 2025, from APAC CIOs

CIO Business Intelligence

As enterprises across Southeast Asia and Hong Kong undergo rapid digitalisation, democratisation of artificial intelligence (AI) and evolving cloud strategies are reshaping how they operate. For processes, our priority is refining methods to seamlessly integrate existing knowledge bases paving the way for more robust genAI applications.

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Oracle makes its pitch for the enterprise cloud. Should CIOs listen?

CIO Business Intelligence

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. Oracle is helped by the fact that it has two offerings for enterprise applications, says Thompson.

Oracle 312
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How guardrails allow enterprises to deploy safe, effective AI

CIO Business Intelligence

On top of this, Relex added instructions to its prompt to avoid answering any questions outside the company’s knowledge base, he says, and to express uncertainty when the question was at the limits of its knowledge or skills. Besides these, Relex also tightly curated its knowledge base, Vilkamo says.

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ServiceNow certificate error disrupts operations for hundreds of organizations

CIO Business Intelligence

Enterprise cloud vendor ServiceNow faced widespread customer frustration after a root certificate error disrupted services for over 600 organizations. As a critical platform for many enterprises, expectations for its performance and security are very high.

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How ServiceNow gets the most out of generative AI

CIO Business Intelligence

Competition among software vendors to be “the” platform on which enterprises build their IT infrastructure is intensifying, with the focus of late on how much noise they can make about their implementation of generative AI features. I want less complexity. I don’t want all those points solutions out there.”

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Open Group goes modular with 10th edition of TOGAF standard

CIO Business Intelligence

The vendor-neutral Open Group Architecture Forum has launched the 10th edition of its TOGAF standard this week, with the latest edition of the popular enterprise architecture framework being given a modular redesign aimed at easing adoption for practitioners.

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