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How traditional and generative AI are transforming Enterprise Service Management

CIO Business Intelligence

Generative AI is potentially the most transformative new technology since the introduction of the public internet, and it already has many exciting applications within enterprise service management (ESM). Additionally, BMC enables HelixGPT to tune itself to enterprise-specific information with additional layers that prevent hallucinations.

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BMC Helix: Leading the charge in Generative AI-driven enterprise service management

CIO Business Intelligence

And while many companies oversold the internet’s capabilities—at least, at the time—it has undoubtedly transformed enterprise technology and modern life over the past two decades. But before we describe that future, let’s briefly define Enterprise Service Management (ESM). Generative AI seems to be following the same path.

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10 top enterprise service management systems—and how to choose

CIO Business Intelligence

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT parts of an organizations, including human resources, legal, marketing, facilities, and sales. Benefits of enterprise service management.

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Sharing my life story from a virtual perspective

Trends in the Living Networks

Last week on The Virtual Excellence Show our scheduled guest was not able to make it at short notice, so I thought it would be a good opportunity for me to share my own life story and how it relates to the virtual. Hi, welcome to The Virtual Excellence Show. So I thought it’d be worth sharing my story of the virtual.

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How enterprises get ahead using hybrid cloud for innovation overlay

CIO Business Intelligence

A 2022 survey of innovation and business strategy conducted by the International Monetary Fund found that 40% of innovation-oriented companies (SMBs to large enterprises) reduce costs as a result of new product innovations which, on average, account for 20% of all sales. With the promise of 2.5

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Economic structural change is NOT industry compositional change

Trends in the Living Networks

In knowledge-based work the primary unit of value creation has shifted from the organization to the individual. …that structural change cannot be viewed as compositional change is that industry definitions are losing virtually all meaning. Enterprise 2.0 The second reason.

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ServiceNow certificate error disrupts operations for hundreds of organizations

CIO Business Intelligence

Enterprise cloud vendor ServiceNow faced widespread customer frustration after a root certificate error disrupted services for over 600 organizations. As a critical platform for many enterprises, expectations for its performance and security are very high.