Enterprise Knowledge Base Virtualization 
CIO Business Intelligence
JULY 5, 2023
Generative AI is potentially the most transformative new technology since the introduction of the public internet, and it already has many exciting applications within enterprise service management (ESM). Additionally, BMC enables HelixGPT to tune itself to enterprise-specific information with additional layers that prevent hallucinations.
CIO Business Intelligence
AUGUST 29, 2023
And while many companies oversold the internet’s capabilities—at least, at the time—it has undoubtedly transformed enterprise technology and modern life over the past two decades. But before we describe that future, let’s briefly define Enterprise Service Management (ESM). Generative AI seems to be following the same path.
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CIO Business Intelligence
MAY 19, 2022
What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT parts of an organizations, including human resources, legal, marketing, facilities, and sales. Benefits of enterprise service management.
CIO Business Intelligence
MAY 23, 2023
A 2022 survey of innovation and business strategy conducted by the International Monetary Fund found that 40% of innovation-oriented companies (SMBs to large enterprises) reduce costs as a result of new product innovations which, on average, account for 20% of all sales. With the promise of 2.5
CIO Business Intelligence
SEPTEMBER 24, 2024
Enterprise cloud vendor ServiceNow faced widespread customer frustration after a root certificate error disrupted services for over 600 organizations. As a critical platform for many enterprises, expectations for its performance and security are very high.
CIO Business Intelligence
NOVEMBER 16, 2023
Now Assist in Virtual Agent: Roll your own chatbot Another area that ServiceNow has given the Now Assist treatment is chatbot creation. Previously with Now Assist in Virtual Agent, chatbot creators could pull in data to answer questions from a company’s knowledge base “with one check of the box,” Barnes said.
CIO Business Intelligence
JUNE 13, 2023
ServiceNow is making generative AI accessible from more areas of its low-code development platform, putting it front and center in the chatbots enterprises are starting to use to interact with their ServiceNow applications. Other applications, with no need for company-specific data or high levels of accuracy, can be built on public models.
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