BMC Helix: Leading the charge in Generative AI-driven enterprise service management
CIO Business Intelligence
AUGUST 29, 2023
And while many companies oversold the internet’s capabilities—at least, at the time—it has undoubtedly transformed enterprise technology and modern life over the past two decades. But before we describe that future, let’s briefly define Enterprise Service Management (ESM). Generative AI seems to be following the same path.
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