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Making your enterprise architecture framework work for you

CIO Business Intelligence

More organizations than ever have adopted some sort of enterprise architecture framework, which provides important rules and structure that connect technology and the business. The results of this company’s enterprise architecture journey are detailed in IDC PeerScape: Practices for Enterprise Architecture Frameworks (September 2024).

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Flexential – Providing Enterprises with the Interconnected Data Center and Hybrid Cloud Solutions They Need

CIO Business Intelligence

Enterprises today require the robust networks and infrastructure required to effectively manage and protect an ever-increasing volume of data. Industry-leading SLAs also guarantee that applications and the data within and used by them – the very lifeblood of the enterprise – is always accessible and protected.

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A Tale Of Two Behemoths

Forrester IT

Some years, Enterprise Connect is the place where the world’s biggest vendors make significant announcements in the unified communications or contact center space. 2022 was one of those years, with both Amazon and Google making significant noise in the contact center space.

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AWS bolsters Connect contact center service with case management features

CIO Business Intelligence

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. Amazon claims that this allows enterprises to build a chatbot within hours instead of weeks.

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What is a network router? How AI networking driving its evolution

Network World

However, network technology has evolved, especially since the arrival of artificial intelligence (AI), and the role and the value of the router has grown significantly, offering enterprises additional functions such as enhanced network security, improved network efficiency and automated network management. How does a router work?

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How Integrated Communications Can Save Healthcare

CIO Business Intelligence

Engagent needed a unified communications platform that delivered, shifting the core of their business while maintaining their high degree of customer service and responsiveness. Streamlined efficiency . Avaya OneCloud CPaaS, which has the flexibility to build services which enhance customer and business outcomes.

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Buyer’s guide: Secure Access Service Edge (SASE) and Secure Service Edge (SSE)

Network World

Download our editors’ PDF SASE and SSE enterprise buyer’s guide today! Gartner had put its finger on a new set of challenges that enterprise IT faced as employees shifted to remote work during the COVID-19 pandemic and applications migrated to the cloud. Its strong points are performance and ZTNA.

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