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Journey Beyond transforms its contact center to deliver better customer journeys

CIO Business Intelligence

Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. Unified Communications. Headquartered in Adelaide, it operates 13 brands and experiences spanning the country. Journey Beyond has deployed the UC solution to all businesses nationally.

Tourism 299
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5 hot IT budget investments — and 2 going cold

CIO Business Intelligence

Fifty-two percent of organizations plan to increase or maintain their IT spending this year, according to Enterprise Strategy Group. This applies to his IT group as well, specifically, in using AI to automate the review of customer contracts, Nardecchia says. Enterprise communications services saw slow but steady 1.6%

Budget 363
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Making your enterprise architecture framework work for you

CIO Business Intelligence

IDC is a wholly owned subsidiary of International Data Group (IDG Inc.), She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology. Choose the right framework There are plenty of differences among the dozens of EA frameworks available.

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IT services company Atos finalizes plan for IBM-style split

CIO Business Intelligence

The closest thing in its portfolio is a stake in Aareal Group, a bank that has an ERP software subsidiary, Aareaon, which provides digital solutions for the European property industry. Bihmane also announced the appointment of a new group CFO, Paul Saleh, a veteran of Sprint Nextel, CSC and DXC Technology.

IBM 246
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Evaluating the relative cost of edge computing

CIO Business Intelligence

IDC is a wholly owned subsidiary of International Data Group (IDG Inc.), She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology. the world’s leading tech media, data, and marketing services company. Karen holds a Bachelor of Arts degree from UCLA.

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Can you have too many security tools?

CIO Business Intelligence

IDC is a wholly owned subsidiary of International Data Group (IDG Inc.), She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology. the world’s leading tech media, data, and marketing services company. Karen holds a Bachelor of Arts degree from UCLA.

Tools 312
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NetSuite Embraces Cloud Communications

IT Toolbox

Facebook Messenger Adds Group Calling. The unified communications market is forecast to reach $96 billion by 2023. Whatever the final numbers turn out to be, the transition to IP communications