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Cleaning Up Costs: Avaya and Stemmer Distribution

CIO Business Intelligence

The goal of Avaya Cloud Office, in addition to effective customer communications, is to provide a unified communications platform for employees that can call, meet, and message wherever they are. Avaya Cloud Office allows for a great experience for all employees, whether they’re remote, hybrid, or on-site.

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Making your enterprise architecture framework work for you

CIO Business Intelligence

She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology. Typically, an enterprise architecture framework includes a set of architectural patterns that guide the design and implementation of solutions, along with tools and techniques for managing the enterprise architecture.

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How Integrated Communications Can Save Healthcare

CIO Business Intelligence

Almost no industry was exempt from these sweeping changes, though several unique challenges landed squarely on the healthcare insurance sector. Engagent needed a unified communications platform that delivered, shifting the core of their business while maintaining their high degree of customer service and responsiveness.

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What Does Cloud VoIP-UC Consolidation Mean to Your Phone System?

IT Toolbox

Regardless of whether you’re an end user or a reseller, you may be affected by the continuous consolidation taking place in the voice over IP (VoIP) and unified communications (UC) market. To achieve these lofty projections, there will be a significant

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Leveraging Avaya Experience Platform to accelerate your digital banking transformation

CIO Business Intelligence

Connected employee: Banking agents have more on their plate than ever and often lack the right tools for handling them, driving one of the highest turnover rates in the customer service industry. Advanced fraud detection: Its no secret that fraud banking incidents are rapidly increasing.

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The IoT and UC: 3 Ways the Two Go Hand in Hand

IT Toolbox

The Internet of Things (IoT) and unified communications (UC) might, on first glance, appear to be an odd pairing. So, what is the synergistic link between the IoT

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Digital Transformation and UC Collaboration: The Perfect Match

IT Toolbox

Digital transformation (DX) is a hot industry buzzword and has been for a couple of years now. In the hype cycle, what does it really mean?