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You know the power of "VoIP," or voice-over-Internet protocol that allows for online phone calls, and "UC," or unified-communications solutions like integrated business communications including instant messaging.
Since the global adoption of VoIP and video as primary communication solutions, UnifiedCommunications (UC) has never had a more valuable asset. The 'VoIP approach' provides organizations with feature-filled telephony service at a fraction of the standard company telephony price, proving highly effective.
For starters, agents who moved from the office to their home had to connect to their contact center solutions over the public internet. “Something as simple as Internet bandwidth on the home internet connection now had a significant bearing on the quality of service that they could provide to their customers.”
In 2019, Gartner created the term SASE to describe a cloud-based service that combines networking and security to give remote workers safe access to internet-based resources. Versa says it’s seeing particular interest from new customers who need support in real time applications such as video, unifiedcommunications, and real time IoT.
After spinning off from Lucent Technologies and AT&T, Avaya became the experts in SIP, Internet telephony, unifiedcommunications and collaboration (UCC) and all thing VOIP. Avaya is the company that is synonymous with telephony.
The telecoms industry has undergone a fundamental transformation with the decline of traditional landlines and the rapid evolution of technologies such as smart devices, Voice over Internet Protocol (VoIP), the Internet of Things (IoT), 5G, and cloud computing. Growing from reactive, to proactive, to cognitive.
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