Forrester IT

MARCH 1, 2023

Budget 2023 does aspire to create an empowered, inclusive, technology-driven, and knowledge-based economy […] On that day, India’s Prime Minister tweeted, “This year’s Budget infuses new energy to India’s development trajectory”. I find that he was not far off the mark.

Budget 195

Budget Financial Knowledge Base Energy 195

Dataconomy

MAY 21, 2018

The post The Definitive Guide to Building A No-Nonsense, Clutter-Free Knowledge Base appeared first on Dataconomy. Don’t worry, you are not alone. Most organizations give utmost importance to streamlining their customer support.

Knowledge Base 41

Knowledge Base Tools Resources 41

Association of Information Technology Professional

NOVEMBER 16, 2020

A recent CompTIA research study revealed the cybersecurity skills IT pros need to build their knowledge base and careers.

Knowledge Base 307

Knowledge Base Study Research 307

Trends in the Living Networks

JUNE 3, 2010

While I spent much of my presentation looking at some of the more interesting implications of a hyperconnected world, suitable for an audience well used to these ideas, I also explored the critical role of knowledge-based relationships in effectively innovating beyond boundaries. The spectrum of relationship styles.

Knowledge Base 106

Knowledge Base Network Energy Conference 106

CIO Business Intelligence

OCTOBER 24, 2024

Yet many still rely on phone calls, outdated knowledge bases, and manual processes. That means organizations are lacking a viable, accessible knowledge base that can be leveraged, says Alan Taylor, director of product management for Ivanti – and who managed enterprise help desks in the late 90s and early 2000s. “We

Knowledge Base 110

Knowledge Base Artificial Intelligence Survey Training 110

Information Week

DECEMBER 30, 2022

Use these tips to find the right ITSM tool and build your portal and knowledge base. Self-service can relieve the pressure on your busy IT help desk.

Tools 150

Tools Knowledge Base 150

CIO Business Intelligence

NOVEMBER 15, 2024

Traditionally, the individual would search for the right document from a knowledge base or HR portal to find the information they need. The technology can also act as a curator, flagging or even replacing old, duplicate, or expired articles to keep the knowledge base fresh.

Enterprise 72

Enterprise Enterprise Knowledge Base Artificial Intelligence 72

Information Week

NOVEMBER 9, 2022

Knowledge-Centered Service can help build up your knowledge base and drive self-service -- saving time and resources, while lowering IT ticket and call volumes.

Knowledge Base 120

Knowledge Base Resources 120

CIO Business Intelligence

OCTOBER 9, 2024

The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.

Oracle 139

Oracle Cloud Knowledge Base Licensing 139

CTOvision

JUNE 10, 2019

It is then transformed and enriched by NLP technology and parsed into a knowledge base before being syndicated into structured and machine-readable data feeds. Forge provides a platform of technology that performs real-time monitoring of global information.

Knowledge Base 168

Knowledge Base Video Data Artificial Intelligence 168

TechSpot

APRIL 6, 2022

When enabled, Smart App Control uses AI and Microsoft's cloud knowledge base to check every app that runs, blocking anything unsigned, unfamiliar, or known to be malicious. There is no whitelist, so blocked apps will only get through if their developers sign them.

Knowledge Base 122

Knowledge Base Windows Security Microsoft 122

CIO Business Intelligence

JULY 14, 2023

Knowledge Base A comprehensive knowledge management system is a necessary asset for any IT service desk. A well-organized and searchable knowledge base allows users to access relevant articles and documentation for independent issue resolution.

Knowledge Base 98

Knowledge Base Change Management Software Software 98

CIO Business Intelligence

SEPTEMBER 24, 2024

However, recent incidents, including a knowledge base data breach and SSL root certificate vulnerabilities, have raised concerns within its user base.” Just last week, the company admitted that some customers’ internal knowledge base (KB) articles could be accessed due to a security issue.

Knowledge Base 119

Knowledge Base Enterprise Enterprise Exercises 119

CIO Business Intelligence

AUGUST 29, 2023

It can comb through all the company knowledge bases and policies and determine which ones apply to her situation. But generative AI can go well beyond scanning the knowledge base. It also can improve the knowledge base, identifying outdated content and replacing it with current, correct information descriptions.

Enterprise 98

Enterprise Enterprise Knowledge Base Artificial Intelligence 98

Computerworld Vertical IT

FEBRUARY 28, 2024

We see generative AI having impacts in multiple areas, such as script creation, knowledge-based article creation, NLP [natural language processing]-based querying of endpoint data, and help desk chatbots. “Generative AI is the latest trend to impact the UEM space,” says Andrew Hewitt, principal analyst, Forrester.

Mobile 65

Mobile Enterprise Enterprise Artificial Intelligence 65

TechEmpower - Information Technology

OCTOBER 9, 2023

Moreover, LLMs come equipped with an extensive knowledge base derived from the vast amounts of data they've been trained on. This expansive, and ever-increasing knowledge base allows them to provide insights, answers, and context that may not even exist in a business's specific dataset or repository.

How To 207

How To Knowledge Base Tools Data 207

CIO Business Intelligence

JULY 5, 2023

With generative AI, ESM platforms could not only understand the context of a user request in natural language but also comb through multiple knowledge bases to provide much more than links to information. Generative AI promises an entirely new level of innovation.

Enterprise 98

Enterprise Enterprise Knowledge Base Artificial Intelligence 98

CIO Business Intelligence

SEPTEMBER 26, 2024

This expansion also dovetails with the UAE’s National Innovation Strategy and Vision 2030, which prioritize the development of a diversified knowledge-based economy. Abu Dhabi’s position as a rising technology hub, coupled with Microsoft’s innovation-led expertise, promises to accelerate the nation’s digital transformation agenda.

Engineering 119

Engineering Development Microsoft Knowledge Base 119

CIO Business Intelligence

APRIL 12, 2024

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply. It makes the team member much more efficient.”

Retail 116

Retail Knowledge Base Artificial Intelligence WAN 116

Venture Beast

MAY 5, 2022

Logseq is pitching a privacy-focused open-source platform that helps people manage and collaborate around their knowledge bases. Read More.

Open Source 63

Open Source Knowledge Base Meeting System 63

Dataconomy

MAY 28, 2024

AI agents represent a groundbreaking technological innovation that is transforming business operations Knowledge based agents in AI Knowledge-based agents are a specialized class of AI agents that leverage a rich repository of information to make decisions, solve problems, and perform tasks.

Data 41

Data Knowledge Base Trends Healthcare 41

GeekWire

AUGUST 2, 2024

You can have it access your knowledge base, and add datasets. ” — Vik Korrapati , stealth startup co-founder Internal knowledge base. Read on for their thoughts. Morgan Blumberg, principal at M13. “I use it to ask questions for diligence purposes and then build investment memos. It’s been really helpful.”

Tools 95

Tools Knowledge Base Banking Chemicals 95

CIO Business Intelligence

NOVEMBER 11, 2024

Saudi Arabia’s AI ambitions are rooted in its Vision 2030 agenda, which outlines AI as a key pillar in the country’s transition to a knowledge-based economy. By prioritizing AI, the Kingdom hopes to cultivate new revenue streams outside of its traditional reliance on oil.

Artificial Intelligence 126

Artificial Intelligence Data Center Knowledge Base Oracle 126

CIO Business Intelligence

JULY 31, 2023

We’re looking at ways where responses generated can be attributed and cited, using the highly trusted knowledge from the more than 58 million questions and answers in Stack Overflow, with the ability to query the knowledge base for more personalized results.

Knowledge Base 97

Knowledge Base Development Artificial Intelligence Tools 97

Tech Republic

APRIL 25, 2023

To introduce you to PowerShell — or to further your existing knowledge base — TechRepublic Premium has assembled these PowerShell commands and scripts for common workstation. PURPOSE Microsoft developed a scripting language called PowerShell to assist Windows administrators with repetitive or mundane tasks.

Windows 52

Windows Knowledge Base Microsoft Development 52

Computerworld Vertical IT

FEBRUARY 14, 2024

This provides personalized answers to questions based on an organization’s knowledge base. Slack announced plans for its AI assistant app last year, focusing on three areas: AI powered search. Channel recaps.

Tools 66

Tools Knowledge Base Enterprise Enterprise 66

IT Toolbox

SEPTEMBER 30, 2017

Oracle Sales Cloud can record the specific messages, message attachments, and knowledge base references that are associated to a specific service request. One of the great benefits of CRM integration is that you can automatically make the series of intricate communications related to service history visible to sales people.

Oracle 113

Oracle Cloud Knowledge Base 113

GeekWire

OCTOBER 21, 2024

Service, including a Customer Intent Agent and Customer Knowledge Management Agent, designed to improve customer service by automating case management and updating knowledge bases. Operations, including a Supplier Communications Agent and Financial Reconciliation Agent, which optimize supply chain and financial processes.

Microsoft 120

Microsoft Financial Knowledge Base Industry 120

CIO Business Intelligence

OCTOBER 30, 2024

Immediate access to vast security knowledge bases and quick documentation retrieval are just the beginning. By automating routine tasks, these AI assistants enrich intelligence, support informed decision-making, and guide users through complex remediation processes.

Security 126

Security Analysis Knowledge Base Tools 126

Network World

AUGUST 2, 2024

AI Expert works by collecting data from a combination of Extreme’s public repository, knowledge base and Global Technical Assistance Center (GTAC) documentation, as well as customer network details.

Intel 165

Intel Wireless Load Balancer Network 165

CIO Business Intelligence

JULY 31, 2023

Research from MIT has shown that integrating a knowledge base into a LLM tends to improve the output and reduce hallucinations. This means that AI and ML advancements, far from superseding the need for knowledge management, actually make it more essential. GARTNER is a registered trademark and service mark of Gartner, Inc.

Knowledge Base 98

Knowledge Base Training Artificial Intelligence Engineering 98

CIO Business Intelligence

AUGUST 30, 2024

To be eligible, you must have a high-school diploma or equivalent, but no HR experience is required since this is a knowledge-based credential. It proves a broad spectrum of knowledge of foundational HR and to be eligible, you must have a high-school diploma or equivalent.

Resources 118

Resources Knowledge Base Applications Policies 118

CIO Business Intelligence

MAY 3, 2024

The AI tool dips into the knowledge base used by customer agents to gain access to corporate procedures, as well as data to respond to myriad customer questions. “The framework we established is not just a breakthrough for our UPS call center but it’s a blueprint for future AI applications across the enterprise.”

Knowledge Base 140

Knowledge Base Training Enterprise Enterprise 140

Network World

MAY 21, 2024

For service portal users—for instance, end users—AI will suggest knowledge base articles and service catalog items during the creation of a new incident, steering end users in the right direction toward resolution.

Knowledge Base 148

Knowledge Base Guidelines Licensing Authentication 148

CIO Business Intelligence

APRIL 25, 2023

ChatGPT’s conversational interface is a distinguished method of accessing its knowledge. This interface paired with increased tokens and an expansive knowledge base with many more parameters, helps ChatGPT to seem quite human-like. These attributes make it possible for users to enquire about a broad set of information.

Knowledge Base 116

Knowledge Base Artificial Intelligence Training Applications 116

IT Toolbox

JULY 27, 2016

How to make the help desk platform's knowledge base, incident management, and service channels work for your business.

Knowledge Base 100

Knowledge Base How To 100

CIO Business Intelligence

MARCH 26, 2024

Einstein can automatically generate new knowledge articles based on data from customer conversations and these articles can be reviewed, edited, and posted to the internal knowledge base as a resource for other agents, it added.

Cloud 118

Cloud Survey Knowledge Base Enterprise 118