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Marsh McLennan IT reorg lays foundation for gen AI

CIO Business Intelligence

One of the world’s largest risk advisors and insurance brokers launched a digital transformation five years ago to better enable its clients to navigate the political, social, and economic waves rising in the digital information age. This costs me about 1% of what it would cost” to license the technology through Microsoft.

Insurance 305
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Marsh McLellan IT reorg lays foundation for gen AI

CIO Business Intelligence

One of the world’s largest risk advisors and insurance brokers launched a digital transformation five years ago to better enable its clients to navigate the political, social, and economic waves rising in the digital information age. This costs me about 1% of what it would cost” to license the technology through Microsoft.

Insurance 263
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Three Ways Banks Can Improve Identity Authentication and Customer Data Privacy

CIO Business Intelligence

Older security methods like Knowledge-based Authentication (KBA) only prove what a person knows. Make the Most of the Powerful Tool in Your Customers’ Hands Almost every customer owns a smartphone, and they use that device to call into the contact center when they need to resolve an issue or complicated matter.

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Launching the Web 2.0 Framework - Trends in the Living Networks

Trends in the Living Networks

companies and applications are mapped out across two major dimensions: Content Sharing to Recommendations/ Filtering ; and Web Application to Social Network. He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters. Landscape * Sixty two prominent Web 2.0

Trends 159
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Social networks, intelligence, and homeland security - Trends in the Living Networks

Trends in the Living Networks

However social network analysis has been applied by intelligence agencies and law enforcement for decades. Interestingly, two Australian software companies are world leaders in applying social network analysis in these domains. This is a field set for massive growth. Free chapters) Implementing Enterprise 2.0

Network 74
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10 top enterprise service management systems—and how to choose

CIO Business Intelligence

A self-service knowledge base offers publicly accessible answers and services through tailored views and allows access by all employees. When a user begins to submit a ticket, the knowledge base should recommend articles with pertinent information. And the self-service portal cuts down on repeat calls to the service desk.

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Social networks, data mining, and intelligence - Trends in the Living Networks

Trends in the Living Networks

I have no doubt that the analysis techniques used on this data were primarily network mapping, using software such as Netmap , which I described in an earlier article on social networks and intelligence applications. He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.

Network 68