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How virtual assistants will build knowledge-based relationships based on trust

Trends in the Living Networks

Much of this is of course not new, I wrote about the rise of contextual search in 2011, and more recently about the massive opportunity for virtual assistants. Once virtual assistants understand not just us but the context for our questions and interactions they will become increasingly valuable to us.

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SolarWinds debuts AI framework in its service desk product

Network World

For service portal users—for instance, end users—AI will suggest knowledge base articles and service catalog items during the creation of a new incident, steering end users in the right direction toward resolution.

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Progress in ICT industry policy and cybersecurity standards drive MENA and Central Asia toward an intelligent era

CIO Business Intelligence

Telecom networks are an integral backbone of the digital infrastructure that powers our economies today. Moreover, the deployment of next-generation networks such as 5G and fiber-optic infrastructure requires significant investment and coordinated efforts from governments, regulators, and telecom operators.

Policies 264
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1&1 contracts Rakuten for German 5G Open RAN network

TM Forum

Germany’s 1&1 AG has given a fillip to Open RAN and the Rakuten Communications Platform (RCP) by contracting Rakuten Group to help build its new mobile network, which will be Germany’s fourth. Its choice of partner to build a virtualized Open RAN 5G network points to Rakuten’s potential to shake up the telecoms industry.

Network 130
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Launching the Web 2.0 Framework - Trends in the Living Networks

Trends in the Living Networks

About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « Particls switches on the power of RSS | Main | A week of hot news on the web: Trade sales mark the boom » Launching the Web 2.0 report - You can download Chapter 2 on Web 2.0

Trends 159
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Eight steps to thriving on information overload - Trends in the Living Networks

Trends in the Living Networks

How well-informed you are depends largely on the quality of your personal network, and how effectively you can gather and trade information through the people you know. For the most current insights and trends in the living networks, follow @rossdawson on Twitter! Free chapters) Implementing Enterprise 2.0

Trends 158
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How to Make a Call Center Knowledge Base Reps Actually Use

Tech Republic

A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.