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Overwhelmed cybersecurity teams need autonomous solutions

CIO Business Intelligence

There has also been a notable increase in the use of social engineering techniques, including extortion and AI-powered attacks, which have become more prevalent and more difficult to detect than ever before. Immediate access to vast security knowledge bases and quick documentation retrieval are just the beginning.

Security 317
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5 tips for better business value from gen AI

CIO Business Intelligence

AI and large language models can process millions of data points from various channels like social media and reviews to analyze feedback, says Jacqueline Woods, CMO of Teradata.

Data 358
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Marsh McLennan IT reorg lays foundation for gen AI

CIO Business Intelligence

One of the world’s largest risk advisors and insurance brokers launched a digital transformation five years ago to better enable its clients to navigate the political, social, and economic waves rising in the digital information age. Gen AI is quite different because the models are pre-trained,” Beswick explains.

Insurance 305
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Crowdsourcing for social development and economic opportunity: Case study of Malaysia

Trends in the Living Networks

The overall strategic framework is to focus on both competitiveness and social equity and inclusiveness. Malaysia is in many ways a developed knowledge-based economy, yet there are many who are not yet participating fully. . One of the most important reasons to do so is social development. .

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Marsh McLellan IT reorg lays foundation for gen AI

CIO Business Intelligence

One of the world’s largest risk advisors and insurance brokers launched a digital transformation five years ago to better enable its clients to navigate the political, social, and economic waves rising in the digital information age. Gen AI is quite different because the models are pre-trained,” Beswick explains.

Insurance 263
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The $400 billion opportunity for AI in customer service

CIO Business Intelligence

As a ‘copilot’ for call center workers, a generative AI-trained assistant can help them quickly access information or suggest replies by linking to the customer knowledge base,” says Condell. “We We can pass auto-generated replies as an internal note to the ticket, where the agent can quickly review, rework if needed, and send.”

Training 325
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5 ways AI is showing promise as a decision-maker

CIO Business Intelligence

Instead of waiting on hold or navigating through phone menus, customers can instantly get answers from a virtual agent that is far more engaging and knowledgeable than past generations of chatbots. Sales optimization In sales, AI can provide account reps with the information they need to close deals.