Remove Knowledge Base Remove Social Remove Software
article thumbnail

5 tips for better business value from gen AI

CIO Business Intelligence

Abhi Maheshwari, CEO of AI software vendor Aisera, says, Gen AI provides many benefits for sales, and key metrics for assessing its impact include conversion rate, sales cycle length, average deal size, win rate, and lead volume.

Data 358
article thumbnail

5 ways AI is showing promise as a decision-maker

CIO Business Intelligence

Instead of waiting on hold or navigating through phone menus, customers can instantly get answers from a virtual agent that is far more engaging and knowledgeable than past generations of chatbots. Sales optimization In sales, AI can provide account reps with the information they need to close deals.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What is Business Exchange - Social, Agile, and Transformation

Social, Agile and Transformation

Social, Agile, and Transformation. I cover topics for Technologists from CIOs to Developers - agile development, agile portfolio management, leadership, business intelligence, big data, startups, social networking, SaaS, content management, media, enterprise 2.0 Social, Agile, Transformation Pages. agile software development. (56).

Agile 100
article thumbnail

Thinking of building your own AI agents? Don’t do it, advisors say

CIO Business Intelligence

Companies that fail to build their own AI agents will turn to outside AI consulting firms to build custom agents for them, or they will use agents embedded in software from their current vendors, write Forrester analysts Jayesh Chaurasia and Sudha Maheshwari.

article thumbnail

The state of social networking software for the enterprise - Trends in the Living Networks

Trends in the Living Networks

Yet social networking is not just about friends and personal networks. Applying social networks in the enterprise is a sweet spot that has massive potential value. Spoke had a unique model at the time, providing both social networking applications inside the enterprise, as well as a public version of their application.

Network 74
article thumbnail

10 top enterprise service management systems—and how to choose

CIO Business Intelligence

A self-service knowledge base offers publicly accessible answers and services through tailored views and allows access by all employees. When a user begins to submit a ticket, the knowledge base should recommend articles with pertinent information. Pricing: Available on request. Ivanti ESM. Pricing: Available on request.

article thumbnail

Microsoft enters enterprise social network software - Trends in the Living Networks

Trends in the Living Networks

This squarely puts Microsoft into a space – enterprise social network software – that has previously been populated by Spoke , Visible Path , Contact Networks , and Tacit. Unquestionably, good software, well-implemented, can be a powerful enabler. See some screenshots here. The real value is harder to tap.

Network 60