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Sharing my life story from a virtual perspective

Trends in the Living Networks

Last week on The Virtual Excellence Show our scheduled guest was not able to make it at short notice, so I thought it would be a good opportunity for me to share my own life story and how it relates to the virtual. Hi, welcome to The Virtual Excellence Show. So I thought it’d be worth sharing my story of the virtual.

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5 ways AI is showing promise as a decision-maker

CIO Business Intelligence

Instead of waiting on hold or navigating through phone menus, customers can instantly get answers from a virtual agent that is far more engaging and knowledgeable than past generations of chatbots. Sales optimization In sales, AI can provide account reps with the information they need to close deals. AI can help every step of the way.

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Natural Language Processing – What is it and why care?

Eric D. Brown

Think about the last time you used a virtual assistant like Siri or Alexa. Imagine how great it would be if your company could automatically analyze customer feedback, emails, and social media posts to gauge sentiment and identify potential issues before they escalate. But these types of apps are just the tip of the iceberg.

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The $400 billion opportunity for AI in customer service

CIO Business Intelligence

But generative AI has the potential to alleviate this pain by providing a digital assistant—increasingly called “AI copilots”—for human call center workers, says Maeve Condell, customer success lead for Ultimate, an AI-powered virtual agent platform. “As It’s annoyingly hit-or-miss, and the communication style is flatly impersonal.

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AI agents are turning data into business gold

Dataconomy

AI agents represent a groundbreaking technological innovation that is transforming business operations Knowledge based agents in AI Knowledge-based agents are a specialized class of AI agents that leverage a rich repository of information to make decisions, solve problems, and perform tasks.

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3 examples of organizations improving CX with self-composed AI

CIO Business Intelligence

The BPO’s contact center blends various media streams (chat, email, voice, video, social) with self-built AI chatbots and voice bots using the Avaya Experience Platform and Google Dialogflow. Traditional identity verification methods like knowledge-based authentication (e.g. what’s your mother’s maiden name?”)

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Mobile social networking, meaning virtual networks bringing people physically together, will inevitably be a pervasive application - Trends in the Living Networks

Trends in the Living Networks

I see a parallel path to browser-based social networking. From its early beginnings with sixdegrees.com in 2000, it took until 2007 for social networking sites to work out the basics of what people found compelling and were comfortable with, leading to a broad-based uptake of social networking sites.

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