CIO Business Intelligence

NOVEMBER 20, 2023

Instead of waiting on hold or navigating through phone menus, customers can instantly get answers from a virtual agent that is far more engaging and knowledgeable than past generations of chatbots. Supply chain logistics Optimizing supply chains is a daunting task because of the number of variables involved.

Artificial Intelligence 328

Artificial Intelligence Retail Hotels Airlines 328

CIO Business Intelligence

JULY 22, 2024

This is because the most commonly used forms of upskilling (knowledge-based, content-driven, and assessed via online quizzes) aren’t enough for real-world impactful skilling. The team turned to virtual IT labs as an alternative. With traditional training programs, we’re seeing the problem only get worse.

Training 277

Training Knowledge Base Virtualization Software 277

Tech Republic

OCTOBER 14, 2024

A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.

Knowledge Base 56

Knowledge Base How To Resources VOIP 56

CIO Business Intelligence

MARCH 27, 2023

Customers may be open to the idea, but only 30% believe that chatbots and virtual assistants make it easier to address their service issues. Most still perform only extremely basic tasks and often mirror the poor practices of traditional IVRs. The customer accepts, the call ends, and the bot steps in via text/SMS.

Examples 290

Examples Trends Virtualization Artificial Intelligence 290

CIO Business Intelligence

NOVEMBER 20, 2023

But generative AI has the potential to alleviate this pain by providing a digital assistant—increasingly called “AI copilots”—for human call center workers, says Maeve Condell, customer success lead for Ultimate, an AI-powered virtual agent platform. “As It’s annoyingly hit-or-miss, and the communication style is flatly impersonal.

Training 325

Training Knowledge Base Survey Company 325

CIO Business Intelligence

APRIL 7, 2022

When everything went virtual, they were hiring someone without seeing them, and trying to coach them virtually to come to speed.”. When you go virtual, that can’t happen,” Thurai says. “It required a physical presence, face-to-face, to come to one place to learn. It’s not perfect yet,” says Thurai.

Survey 363

Survey Training Knowledge Base Company 363

CIO Business Intelligence

JANUARY 31, 2024

Take advantage of intuitive virtual agents. In many cases, a genAI platform trained on the enterprise’s data — from telemetry data to knowledge base articles — can help individual employees, customers, and partners resolve IT issues all on their own.

Artificial Intelligence 315

Artificial Intelligence Knowledge Base Devops Data 315

Trends in the Living Networks

JULY 1, 2020

Last week on The Virtual Excellence Show our scheduled guest was not able to make it at short notice, so I thought it would be a good opportunity for me to share my own life story and how it relates to the virtual. Hi, welcome to The Virtual Excellence Show. So I thought it’d be worth sharing my story of the virtual.

Virtualization 88

Virtualization Network Groups Course 88

CIO Business Intelligence

JULY 2, 2024

The meeting further sought to promote the adoption of GSMA’s Network Equipment Security Assurance Scheme (NESAS) and Mobile Cybersecurity Knowledge Base (MCKB). This requires a forward-looking, flexible regulatory framework that encourages experimentation, promotes interoperability, and protects consumers’ rights.

Policies 264

Policies Industry Network Mobile 264

CIO Business Intelligence

JULY 10, 2023

Traditional identity verification methods like knowledge-based authentication (e.g. The bot then provides a link to enter the university’s self-composed Metaverse (an immersive, virtual 3D space) to explore studying in London. what’s your mother’s maiden name?”) Ready to build your own AI?

Examples 188

Examples Study Authentication Banking 188

CIO Business Intelligence

MAY 23, 2023

Consider customer authentication where databases can be located virtually anywhere: it takes about 30 seconds for an agent to verify a customer’s identity using traditional methods like knowledge-based authentication (ex: “What’s your mother’s maiden name?”).

Enterprise 246

Enterprise Enterprise Cloud Authentication 246

CIO Business Intelligence

MAY 19, 2022

A self-service knowledge base offers publicly accessible answers and services through tailored views and allows access by all employees. When a user begins to submit a ticket, the knowledge base should recommend articles with pertinent information. Micro Focus Service Management Automation X (SMAX).

Enterprise 312

Enterprise Enterprise System How To 312

Trends in the Living Networks

MAY 16, 2013

In knowledge-based work the primary unit of value creation has shifted from the organization to the individual. …that structural change cannot be viewed as compositional change is that industry definitions are losing virtually all meaning. Work is modularized and distributed globally across algorithms and human work.

Industry 161

Industry Tourism Knowledge Base Trends 161

Dataconomy

MARCH 10, 2025

Knowledge engineering combines principles from computer science and artificial intelligence to create systems that emulate the reasoning of human experts. Its foundations rest upon building a knowledge base filled with specialized information and a set of rules that govern how this information is processed to make informed decisions.

Engineering 36

Engineering Knowledge Base Artificial Intelligence Healthcare 36

TM Forum

AUGUST 5, 2021

Its choice of partner to build a virtualized Open RAN 5G network points to Rakuten’s potential to shake up the telecoms industry. Rakuten, which also started life as an MVNO, went into commercial service with its fully virtualized cloud-native OpenRAN mobile network in April 2020 in Japan. based virtual and Open RAN company.

Network 130

Network Data Center Mobile Virtualization 130

Trends in the Living Networks

FEBRUARY 20, 2007

» A second Second Life – new competition in virtual worlds Ross Dawson, February 20, 2007 5:02 AM US PT Hey, how come I read about this on Scobleizer first? Second Life has established itself as the de facto leader in user-created free-form virtual worlds. TD Goodcliffe believes that the space is open for the taking.

Virtualization 60

Virtualization Trends Network Media 60

GeekWire

APRIL 26, 2021

Silicon Valley-based YC accepted a record 350 new companies for its winter program, which participated in a virtual Demo Day March 23. What was it like going through the Y Combinator program virtually? Either it’s in the knowledge base or you can talk to one of the partners about it.”.

Meeting 122

Meeting Virtualization Open Source Programming 122

Trends in the Living Networks

SEPTEMBER 24, 2013

In my book Developing Knowledge-Based Client Relationships , one of the key themes was that of adding value to client decision-making. Virtually the same issues – including talent, pricing, fee transparency, active vs. passive management, and distribution structures – are being discussed today.

Financial 137

Financial Case Study Industry Study 137

Trends in the Living Networks

AUGUST 28, 2012

In the first edition of Developing Knowledge-Based Client Relationships , which came out in 2000, I wrote in the chapter on managing communication portfolios that the ever-improving quality of video-conferencing would be accompanied by increasing business travel.

Travel 125

Travel Video Meeting Case Study 125

Cloud Musings

AUGUST 29, 2017

Today’s businesses run in the virtual world. From virtual machines to chatbots to Bitcoin, physical has become last century’s modus operandi. Managing these virtual assets can be much more challenging than it was with traditional physical assets in your data center. Operating a business from a virtual IT platform is different.

IBM 95

IBM Virtualization Cloud Policies 95

Dataconomy

FEBRUARY 27, 2025

The importance of cognitive modeling in AI Cognitive modeling significantly impacts various AI domains, enhancing capabilities in numerous applications: Expert systems: These systems emulate human expertise by leveraging knowledge bases to solve complex problems.

Artificial Intelligence 36

Artificial Intelligence Training Knowledge Base Network 36

Trends in the Living Networks

OCTOBER 14, 2007

Ross is author most recently of Implementing Enterprise 2.0 , the prescient Living Networks , which anticipated the social network revolution, and the Amazon.com bestseller Developing Knowledge-Based Client Relationships (click on the links for free chapter downloads). Free chapters) Implementing Enterprise 2.0

Trends 167

Trends Network Media Social 167

Trends in the Living Networks

SEPTEMBER 15, 2021

Assistants become more valuable as they learn more about us, in building a true ‘knowledge-based’ relationship. As I have written : Once virtual assistants understand not just us but the context for our questions and interactions they will become increasingly valuable to us. This of course requires trust.

Knowledge Base 78

Knowledge Base Virtualization Network Retail 78

Trends in the Living Networks

MAY 31, 2007

Ross is author most recently of Implementing Enterprise 2.0 , the prescient Living Networks , which anticipated the social network revolution, and the Amazon.com bestseller Developing Knowledge-Based Client Relationships (click on the links for free chapter downloads). Free chapters) Implementing Enterprise 2.0

Trends 159

Trends Network Media Social 159

Trends in the Living Networks

APRIL 9, 2008

Ross is author most recently of Implementing Enterprise 2.0 , the prescient Living Networks , which anticipated the social network revolution, and the Amazon.com bestseller Developing Knowledge-Based Client Relationships (click on the links for free chapter downloads). Free chapters) Implementing Enterprise 2.0

Network 60

Network Social Mobile Trends 60

CIO Business Intelligence

JULY 8, 2024

L’intenzione è di ricavare un modello di AI generativa per definire meglio la nostra knowledge base interna. Gli SLM possono comunque fare traduzioni, svolgere analisi dei trend mercato, automatizzare il customer service, gestire i ticket IT, creare un assistente virtuale aziendale, e altro ancora.

Dell 246

Dell CTO Microsoft Google 246

The Investing Edge

JANUARY 21, 2014

Boeing now has a sensor in virtually every part of their new 787, and from all of those connected sensors, Virgin Atlantic expects to create more than half a terabyte of data from every flight, enabling performance metrics and service to be anticipated before a flight touches down, with any parts needed to be present upon landing.

Internet 105

Internet Industry Automotive IBM 105

Eric D. Brown

MAY 30, 2024

Think about the last time you used a virtual assistant like Siri or Alexa. Or imagine a world where customer service agents have access to a virtual assistant who can instantly comprehend complex queries, retrieve relevant information, and provide accurate responses—all in real-time.

Artificial Intelligence 130

Artificial Intelligence Analysis Virtualization Media 130

Trends in the Living Networks

MARCH 21, 2007

in the enterprise is far more than just talk » Chapter 6: Implementing key client programs Ross Dawson, March 21, 2007 3:46 AM US PT I recently pointed to the launch of the second edition of Developing Knowledge-Based Client Relationships, including the free download of Chapter 1 of the book.

Programming 60

Programming Trends Network Knowledge Base 60

Trends in the Living Networks

JULY 21, 2006

Ross is author most recently of Implementing Enterprise 2.0 , the prescient Living Networks , which anticipated the social network revolution, and the Amazon.com bestseller Developing Knowledge-Based Client Relationships (click on the links for free chapter downloads). Free chapters) Implementing Enterprise 2.0

Trends 95

Trends Network Media Social 95

Trends in the Living Networks

MARCH 12, 2006

Ross is author most recently of Implementing Enterprise 2.0 , the prescient Living Networks , which anticipated the social network revolution, and the Amazon.com bestseller Developing Knowledge-Based Client Relationships (click on the links for free chapter downloads). Full table of contents below.

Trends 60

Trends Network Knowledge Base Media 60

Trends in the Living Networks

DECEMBER 17, 2007

Ultimately the only thing that cannot be replicated and commoditized is a deep, collaborative, “knowledge-based” relationship. He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters. Free chapters) Implementing Enterprise 2.0

Trends 60

Trends Network Knowledge Base Media 60

Trends in the Living Networks

OCTOBER 16, 2007

Products and technology-based services are increasingly commoditized, however specialist expertise is becoming more valuable. However collaboration – or what I term knowledge-based relationships – is what makes that professional expertise valuable. Free chapters) Implementing Enterprise 2.0

Trends 84

Trends Network Media Knowledge Base 84

Trends in the Living Networks

OCTOBER 2, 2006

Ross is author most recently of Implementing Enterprise 2.0 , the prescient Living Networks , which anticipated the social network revolution, and the Amazon.com bestseller Developing Knowledge-Based Client Relationships (click on the links for free chapter downloads). Free chapters) Implementing Enterprise 2.0

Trends 90

Trends Network Media Social 90

Trends in the Living Networks

MAY 27, 2006

However the next years and decades will, step by step, move towards games being virtually indistinguishable from our everyday world. The VirtuSphere takes gaming to a whole new level, allowing users to walk inside a virtual space “while being totally immersed” — through the head-mounted display system.

Trends 60

Trends Network Video Media 60

Trends in the Living Networks

MARCH 28, 2008

Ross is author most recently of Implementing Enterprise 2.0 , the prescient Living Networks , which anticipated the social network revolution, and the Amazon.com bestseller Developing Knowledge-Based Client Relationships (click on the links for free chapter downloads). Free chapters) Implementing Enterprise 2.0

Media 87

Media Trends Policies Industry 87

Trends in the Living Networks

JULY 16, 2006

We talked about the future in a broad ranging interview and talkback session spanning 40 minutes, covering topics including the digital divide, video everywhere, social response to technology, commoditization, doing business virtually, infinite content, virtual environments, and even teleportation.

Trends 60

Trends Network Media Social 60