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Kyndryl, Microsoft expand mainframe modernization services

Network World

IT infrastructure services provider Kyndryl continues to build on its partnership with Microsoft, most recently adding new mainframe modernization support, security services, and cloud migration offerings. Kyndryl said it will use AI to help customers unlock mainframe data for use in the AI-based Microsoft Fabric.

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Get Ready For Takeoff: Microsoft Copilot For Security

Forrester IT

Today, Microsoft announced that the official launch day of Copilot for Security for will be April 1, 2024. This proves that Microsoft won’t let a late-night snowstorm stop its pursuit of security revenue or finding new applications for generative AI.

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Microsoft Enters (And Disrupts) The Burgeoning SSE Market

Forrester IT

Microsoft announced the availability of Microsoft Entra Suite, which will compete in the hot security service edge (SSE) market. Microsoft’s domination of the enterprise software market means that many organizations will “end up” with Microsoft solutions, even if that’s not what the CIO or CISO really wanted.

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Worldwide Outage Hits Microsoft 365 and Azure Services

IT Toolbox

Microsoft has reported investigating the outage of multiple applications and services, including 365 and Azure. Learn more about the incident and its implications for Microsoft customers. The post Worldwide Outage Hits Microsoft 365 and Azure Services appeared first on Spiceworks Inc.

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The Practical Guide to Using a Semantic Layer for Data & Analytics

Download this guide for practical advice on how to use a semantic layer to unlock data for AI & BI at scale. You’ll learn how a semantic layer delivers massive ROI with streamlined query performance, concurrency, cost management, and ease of use.

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Microsoft Ignite 2023: Is Microsoft the Most Clear-Headed Company on AI?

IT Toolbox

Approximately 50% of the ~600 sessions at Microsoft Ignite 2023 were AI-related in some way. The post Microsoft Ignite 2023: Is Microsoft the Most Clear-Headed Company on AI? appeared first on Spiceworks.

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8 CX Lessons from the Microsoft/CrowdStrike Outage

IT Toolbox

The CrowdStrike/Microsoft outage in July significantly affected several businesses. The post 8 CX Lessons from the Microsoft/CrowdStrike Outage appeared first on Spiceworks Inc. Discover how it affected customer experience and tips on how CX leaders can prepare for such incidents.

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IT Pros Prefer PCmover Enterprise Over Microsoft's USMT

Laplink’s survey reveals IT managers and teams prefer PCmover Enterprise over Microsoft’s User State Migration Tool (USMT). Subsequently, Microsoft & Intel recommend PCmover as an alternative for PC migrations and OS refreshes. Laplink surveyed IT managers and staff using USMT to upgrade PCs to the latest version of Windows.

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Drive Better Results for Your Professional Services Firm Part 2: Deliver Profitable Projects

Speaker: Patrick Connally and Andy Yeomans

The professional services industry experts at Microsoft and HSO ProServ have helped many firms take steps to deliver better projects and would like to share their expertise to help your firm maximize project profitability. Fortunately, these factors can be controlled with the right tools and strategies in place.

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How to Operationalize Data From Multiple Sources to Deliver Actionable Insights

Speaker: Speakers from SafeGraph, Facteus, AWS Data Exchange, SimilarWeb, and AtScale

Leveraging technologies including Amazon SageMaker & Redshift, Microsoft Power BI & Excel, and AtScale. Real-world examples of data initiatives from AWS Data Exchange, SimilarWeb, Facteus, and SafeGraph customers. Tuesday, September 14th, 2021 at 11AM PDT, 2PM EDT, 7PM GMT.

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Building Product to Enhance Customer Support: The Key to Customer Retention in an E-commerce Business

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

According to Microsoft's Global State of Customer Service 2019 report, “90% of respondents indicated that customer service is important to their choice of and loyalty to a brand.” This begs the question: what’s the best way to increase customer retention?