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A February AT&T network outage that lasted 12 hours and affected all of its mobile network users was due to a misconfiguration that occurred during a “routine night maintenance” that failed to meet required qualityassurance (QA) policies before it was deployed, according to a US Federal Communications Commission (FCC) post-mortem report.
Every business unit has a stake in the IT services, apps, networks, hardware, and software needed to meet business goals and objectives, and many of them are hiring their own technologists. But you’ll also find demand for qualityassurance, DevOps, technical support, and software sales engineers.
“The demand for telecommunications services during the COVID-19 pandemic, for both business continuity and personal reasons, has never been greater.” Today most, if not all, social interactions happen over mobile networks and the Internet. ” Data from 2020, however, paints another picture.
Managing telecommunicationsnetworks, call routing and dial plans can be challenging. Fortunately, Spearline Voice Assure - RealTime delivers fantastic value in this complex space. However, networks evolve as businesses grow and carrier partners implement new technologies. Something has gone wrong!
Dan kicked things off by stating that all the difficulties seen by the telecommunications industry during the COVID-19 period have been unprecedented. ’ In the early stages of the pandemic, Hayes shared – telecommunicationsnetworks around the world struggled. ” *Article originally published on UCToday.
Spearline’s Voice Assure Interstate is an automated, always-on testing tool that accomplishes that task by originating calls from any state and monitoring key call quality components, such as connectivity, voice quality, DTMF transmission, and CLI information. Empower teams to test n umbers manually. Visualize issues.
The only way to know for sure what callers are experiencing is by testing voice call quality on your network. So, what is voice quality testing? Here’s an introduction… How do you conduct a voice call quality test? With proactive voice quality testing, you’ll be able to spot straight away if this is happening.
The ROI achieved by these organizations highlights the value of a strong qualityassurance program. Additionally it had the benefit of helping the business to better understand and control their network; as well as improving their customer experience which leads to both customer retention and growth.
A common misconception that most organizations believe would be that if their business only has network monitoring solutions in place, they don’t need to test the audio quality of their numbers. Poor audio quality placed in an excellent network will still cause a customer to experience poor audio.
When asked about the telecommunicationsqualityassurance products they have been developing, Carl began talking about voice service supports and the benefits for Spearline customers. Because Carl was overseeing the Product team he found collaboration between teammates improving tenfold.
While today’s communications services are impressive, the underlying networks are complex. Phone calls involve multiple service providers who’s networks use different technologies, different software, and different configurations. Network operations managers have challenges. Things can, and do, go wrong. New to Spearline?
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