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Return on investment for unified communications

Spearline Testing

Return on Investment: Unified Communications (UC) providers must ensure that their resources are being used efficiently. The ROI achieved by these organizations highlights the value of a strong quality assurance program. However, crucially the average business is receiving 34% more calls now than it did five years ago.

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Voice Is Transforming Unified Communications

IT Toolbox

After years of being taken for granted, the humble medium of voice is unlocking a higher level of productivity through unified communications.

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Here's What Businesses Need to Know About UC and APIs

IT Toolbox

Unified communications (UC) is in an interesting phase of development, transforming from simply a workplace collaboration platform into the nexus for powerful business software integrations. Key to that evolutionary step are application programming interfaces (APIs).

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Making your enterprise architecture framework work for you

CIO Business Intelligence

Schwartz is an adjunct research advisor with IDC’s IT Executive Programs (IEP), focusing on IT business, digital business, disaster recovery, and data management. She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology. Contact us today to learn more.

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Can you have too many security tools?

CIO Business Intelligence

Schwartz is an adjunct research advisor with IDC’s IT Executive Programs (IEP), focusing on IT business, digital business, disaster recovery, and data management. She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology. Contact us today to learn more.

Tools 312
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Evaluating the relative cost of edge computing

CIO Business Intelligence

Schwartz is an adjunct research advisor with IDC’s IT Executive Programs (IEP), focusing on IT business, digital business, disaster recovery, and data management. She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology. Contact us today to learn more.

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Why Flexibility Is Driving the Future of Business Success

CIO Business Intelligence

A cloud-based platform allows unified communications as a service (UCaaS), contact center as a service (CCaaS), communications platform as a service, and workstream collaboration to act together to accelerate innovation — allowing projects that once took months or years to be completed in weeks or even days.

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