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New data from research firm Gartner might give IT leaders pause, however, as analysts detail the long, costly, and risky road ahead for enterprise organizations considering a large-scale VMware migration.
Research shows that at least 1 in 25 calls fail to connect to the contact centre or suffer from customer-impacting issues, such as poor audio quality. These figures highlight the impact that something as fundamental as audio quality can have on resource-planning calculations. It’s a smarter way of working.
Weve also seen the emergence of agentic AI, multi-modal AI, reasoning AI, and open-source AI projects that rival those of the biggest commercial vendors. He expects the same to happen in all areas of software development, starting with user requirements research through project management and all the way to testing and qualityassurance.
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