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In the Adaptavist survey, 47% of respondents say theyre now more supportive of regulations around cybersecurity and resilience than they were before, and 48% are more supportive of regulations around software qualityassurance. In addition, 49% endorse mandatory incident reporting requirements.
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Research shows that at least 1 in 25 calls fail to connect to the contact centre or suffer from customer-impacting issues, such as poor audio quality. These figures highlight the impact that something as fundamental as audio quality can have on resource-planning calculations. Support for major change initiatives / migrations.
Lack of leadership sponsorship can surely hamper a project success, as well not committing qualified resources. Knowing how to "really do" risk management, qualityassurance, vendormanagement, etc, not just fill out templates that were originally designed to provide directions and to create thought and brainstorm.
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