Spearline Testing
JANUARY 20, 2023
Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a complex lattice of touchpoints, with your call center representing one of the most important. Measure Results & Feedback. Automate where possible. New to Spearline?
Spearline Testing
JANUARY 7, 2021
“The demand for telecommunications services during the COVID-19 pandemic, for both business continuity and personal reasons, has never been greater.” Network providers adjusted to the increasing customer demand, prompting the Chinese government to label telecommunications an essential service.
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Spearline Testing
NOVEMBER 5, 2020
Dan kicked things off by stating that all the difficulties seen by the telecommunications industry during the COVID-19 period have been unprecedented. ’ In the early stages of the pandemic, Hayes shared – telecommunications networks around the world struggled. ” *Article originally published on UCToday.
Network World
JULY 23, 2024
A February AT&T network outage that lasted 12 hours and affected all of its mobile network users was due to a misconfiguration that occurred during a “routine night maintenance” that failed to meet required quality assurance (QA) policies before it was deployed, according to a US Federal Communications Commission (FCC) post-mortem report.
Spearline Testing
SEPTEMBER 15, 2020
Managing telecommunications networks, call routing and dial plans can be challenging. Fortunately, Spearline Voice Assure - RealTime delivers fantastic value in this complex space. Read more about the features and benefits of Voice Assure and Voice Assure Realtime here. Something has gone wrong! New to Spearline?
CIO Business Intelligence
JUNE 22, 2023
But you’ll also find demand for quality assurance, DevOps, technical support, and software sales engineers. Telecommunications IT jobs are a natural fit for the telecommunications industry, given that it is fully dependent on technology. Average salary: US$118,498 Increase since 2021: +3.6%
Spearline Testing
JULY 12, 2022
Using the type of voice quality testing outlined above, the call recording can be analyzed and compared with the original voice sample using an objective, recognised voice quality measure called PESQ (Perceptual Evaluation of Speech Quality). New to Spearline?
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