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He expects the same to happen in all areas of software development, starting with user requirements research through project management and all the way to testing and qualityassurance. Architecturally, these models are separate and the vendor is using a mixture-of-experts architecture, says Chandrasekaran.
Both your customers and your business are greatly impacted over a simple issue like call quality. Recognizing this, a growing customer experience trend that is transforming global communications is phone number testing. Improved vendormanagement and leverage to improve carrier pricing or apply SLA penalties.
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