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What enterprise software vendors are doing with generative AI

CIO Business Intelligence

ServiceNow expands Now Assist virtual assistant to help coders Now Assist will soon gain some new generative AI features to help ServiceNow customers make greater use of the Now Platform. Already in testing with a small number of customers, Now Assist for Virtual Agent will be generally available from September.

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Weighing risk and reward with gen AI vendor selection

CIO Business Intelligence

billion company has 11,000 employees and a presence in more than 100 different countries, and has already picked its broadest AI providers — Microsoft, SAP and Salesforce. Beyond that, most vendors are still falling short. Many generative AI vendors claim they offer an end-to-end AI solution,” Liu says.

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Nutanix acquisition rumors highlight need for managing vendor risk

CIO Business Intelligence

IBM no longer makes its own servers, but it might focus on integrating the software with its Red Hat Virtualization platform and IBM Cloud, to the detriment of other customers relying on other integrations. If your software vendor is independent then the immediate question is: Is the company buying this one that I’m using?

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The biggest enterprise technology M&A deals of the year

CIO Business Intelligence

The acquisition will help it extract process data from enterprise systems such as Oracle, SAP, ServiceNow, and Salesforce to identify process bottlenecks that can be optimized or automated. SaaS vendor management platform Vendr is buying SaaS management platform vendor Blissfully. Atlassian buys Percept.ai.