Auswirkungen von GenAI auf die Social-Tech-Landschaft
Forrester IT
APRIL 26, 2024
Erfahren Sie mehr darüber, wie sich genAI auf die Social-Tech-Landschaft auswirkt. Grundlegende Prozesstransformationen benötigen die Synergie verschiedener KIs.
Forrester IT
APRIL 26, 2024
Erfahren Sie mehr darüber, wie sich genAI auf die Social-Tech-Landschaft auswirkt. Grundlegende Prozesstransformationen benötigen die Synergie verschiedener KIs.
Forrester IT
NOVEMBER 28, 2023
Generative AI’s emergence triggered a landslide of interest and experimentation across sectors, including social media and content. The rapid evolution of generative AI technology within the social tech landscape sparked a race among providers […]
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Forrester IT
SEPTEMBER 12, 2023
Bytedance officially launched its social commerce experience, “TikTok Shop,” in the US. It includes features such as a dedicated shop tab for searching products or browsing product categories, the ability for creators to tag products for purchase, an affiliate funnel for sellers, secure check-out, and brand product portfolios.
IT Toolbox
SEPTEMBER 18, 2023
Learn how brands can harness the power of automation tools to elevate their social media presence and expand their reach. The post Maximizing Business Efficiency with Social Media Automation appeared first on Spiceworks.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Whether they are reaching out via chat, social media, or phone the end goal is always the same. But how are your customers reaching out? What steps occur before they are connected with an agent? And are your customers utilizing AI? Throughout the course of the pandemic we have seen a dramatic shift in customer experience.
Forrester IT
MARCH 26, 2024
Yesterday, the governor of Florida signed a bill that will ban social media accounts for kids under the age of 14 and require parental consent for 14- and 15-year-olds. Under the new law, social media companies can be found liable for up to $50,000 per incident. Barring the outcomes of expected legal challenges, the law […]
IT Toolbox
DECEMBER 12, 2023
Unlock social sustainability through workforce modernization for business success and employee well-being. The post Achieving Social Sustainability through Workforce Modernization appeared first on Spiceworks.
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Social platforms are now becoming mainstream contact center channels. In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. However, customers are rapidly moving beyond these channels, seeking next-generation options.
Speaker: Dr. Kate Wolin, Founder, Circea
In the age of social distancing, digital onboarding is becoming essential to any program. This is especially true for medical practices, where the threat of the pandemic is the most real. As consultations are being digitized, so are the process in which new patients are processed and appointments are being scheduled.
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