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Enhancing customer care through deep machine learning at Travelers

CIO Business Intelligence

New York-based insurance provider Travelers, with 30,000 employees and 2021 revenues of about $35 billion, is in the business of risk. On the role of the Chief Data Officer: Due to the nature of our business, Travelers has always used data analytics to assess and price risk. Watch the full video below for more insights.

Travel 134
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Top Ten Attributes of Agile Platforms

Social, Agile and Transformation

I cover topics for Technologists from CIOs to Developers - agile development, agile portfolio management, leadership, business intelligence, big data, startups, social networking, SaaS, content management, media, enterprise 2.0 and business transformation. Business Exchange Profile. Family Travelers. Follow @nyike.

Agile 181
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IT Vortex: The Effort to Achieve Net Zero Carbon Emissions is Far More Than a Business Goal

CIO Business Intelligence

That in itself was a significant step that demonstrated IT’s ability to reduce carbon emissions associated with everything from daily commutes to business travel. “The pandemic caused profound shifts in technology and made the ability to support remote workforces and achieve IT interoperability crucial,” says Corriero.

.Net 98
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AI agents loom large as organizations pursue generative AI value

CIO Business Intelligence

Multiagents make automation actionable McKinsey landed on an excellent example: booking business trips. Think of all the logistical planning and steps to navigate as you secure various travel arrangements, lodging, meals, etc.

Dell 143
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Ten Reasons Software Developers Need the Cloud - Social, Agile.

Social, Agile and Transformation

I cover topics for Technologists from CIOs to Developers - agile development, agile portfolio management, leadership, business intelligence, big data, startups, social networking, SaaS, content management, media, enterprise 2.0 and business transformation. Business Exchange Profile. Family Travelers. Follow @nyike.

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Journey Beyond transforms its contact center to deliver better customer journeys

CIO Business Intelligence

The company’s overall strategy is to “have a customer experience that’s second-to-none — from the moment they first engage with the company to plan their experience, to when they return home at the end of their travels — regardless of what Journey Beyond adventure you are booking.” When they call, their records pop up.

Tourism 119
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Top 10 Guidance Tips to New CIOs and IT Leaders - Social, Agile.

Social, Agile and Transformation

I cover topics for Technologists from CIOs to Developers - agile development, agile portfolio management, leadership, business intelligence, big data, startups, social networking, SaaS, content management, media, enterprise 2.0 and business transformation. Business Exchange Profile. Family Travelers. ,??????,??????。

Agile 100