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Enhancing customer care through deep machine learning at Travelers

CIO Business Intelligence

New York-based insurance provider Travelers, with 30,000 employees and 2021 revenues of about $35 billion, is in the business of risk. On the role of the Chief Data Officer: Due to the nature of our business, Travelers has always used data analytics to assess and price risk. Watch the full video below for more insights.

Travel 336
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IT Vortex: The Effort to Achieve Net Zero Carbon Emissions is Far More Than a Business Goal

CIO Business Intelligence

That in itself was a significant step that demonstrated IT’s ability to reduce carbon emissions associated with everything from daily commutes to business travel. “The pandemic caused profound shifts in technology and made the ability to support remote workforces and achieve IT interoperability crucial,” says Corriero.

.Net 245
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How Kimberly-Clark’s Zack Hicks heeds the call for innovation

CIO Business Intelligence

We are seeing a huge net improvement in sales based on leveraging real-time shelf analytics with consumers. On this last trip to K-Cs global tech hub in India, a month before we locked in our travel, I said, I want to do a hackathon, and they said, We only have a month. Were doing real-time shelf analytics, which is interesting.

Strategy 279
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AI agents loom large as organizations pursue generative AI value

CIO Business Intelligence

Multiagents make automation actionable McKinsey landed on an excellent example: booking business trips. Think of all the logistical planning and steps to navigate as you secure various travel arrangements, lodging, meals, etc.

Dell 358
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Journey Beyond transforms its contact center to deliver better customer journeys

CIO Business Intelligence

The company’s overall strategy is to “have a customer experience that’s second-to-none — from the moment they first engage with the company to plan their experience, to when they return home at the end of their travels — regardless of what Journey Beyond adventure you are booking.” When they call, their records pop up.

Tourism 299
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Accelerating Industry 4.0 at warp speed: The role of GenAI at the factory edge

CIO Business Intelligence

Within seconds, you are traveling faster than the speed of light to reach a Klingon war in the Alpha Quadrant–arriving in minutes versus years. A GenAI-powered edge will redefine manufacturing’s future The net result? Suddenly, you wake to an urgent announcement and rush to the bridge of the starship. Captain James T.

Industry 357
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How adopting sustainability as a service can drive business success and help the planet

CIO Business Intelligence

Due to the complexity and scale of the challenge, not all businesses have the resources to move toward net-zero at the necessary pace, and many are lagging. NTT’s Sustainability as a Service allows clients to travel this journey at their own pace. Sustainability is a journey that all companies will have to embark upon.

Energy 253