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Hardwire CX To Financial Performance In The Financial Services Sector

Forrester IT

Business leaders in the financial services (FS) industry are used to tracking success with measures that reflect shareholder, investor and market regulator values like return on equity, net profit, assets under management and capital adequacy ratio. This is the ‘money story’.

Financial 366
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NPS Q&A Part 2: Financial Linkage, Targets, Benchmarking

Forrester IT

I compared Net Promoter Score (NPS) to our apricot tree in my blog NPS Q&A Part 1: Controversy, Fit And Alternatives: Both sometimes disappoint but both have been around for a while, our landlords (your execs) have the final say on using it, and replacing either is a bet with an uncertain outcome. That’s why […]

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Why enterprises should care more about net neutrality

Network World

Net neutrality is a topic that arouses nearly as many people as politics does, in no small part because it’s been a political issue. Lack of settlement is often cited as a major barrier, and at some points in the evolution of net neutrality policies, bill and keep has been explicitly required. Are they right? I don’t think so.

.Net 148
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Gross Profit vs. Net Profit: What Is the Difference?

Tech Republic

Learn about the differences between gross profit and net profit and how they contribute to understanding a company's financial performance.

.Net 100
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Salesforce plans generative AI boost for ESG reporting with Net Zero Cloud

CIO Business Intelligence

Generative AI will soon be everywhere — including in Salesforce’s Net Zero Cloud environmental, social, and governance (ESG) reporting tool. Net Zero Cloud uses data held within the Salesforce platform to help enterprises report on their carbon footprint and manage other social and governance metrics.

.Net 126
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Cyber criminals net £8bn from financial services in 2016

Computer Weekly

Organised cyber fraud gangs are turning their attention to online lenders and emerging financial services, potentially netting £8bn in 2016, a report reveals

.Net 100
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Peloton misses expectations in latest financial report, blames Apple

TechSpot

For the first quarter of the financial year 2022, Peloton reported $805.2 loss per share, making for total net. million in revenue, missing expectations of $810.7 million, though it did meet its own $800 million forecast. The reported loss per share of $1.25 is also higher than the expected $1.07

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