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Hardwire CX To Financial Performance In The Financial Services Sector

Forrester IT

Business leaders in the financial services (FS) industry are used to tracking success with measures that reflect shareholder, investor and market regulator values like return on equity, net profit, assets under management and capital adequacy ratio. This is the ‘money story’.

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IBM: Financial services industry bombarded by malware, security threats

Network World

The financial services industry is the target of a whopping 65% more targeted cyber-attacks than the average business, according to security watchers at IBM’s X Force. The number of financial services records breached skyrocketed 937% in 2016 to more than 200 million. More on Network World: IBM: Tax-related spam up 6,000% since Dec.;

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HPE cuts 2,500 jobs, expects Juniper buy to close year-end ’25, faces tariff issues

Network World

Corporate cost actions will further strengthen our financial profile, Neri said. In anticipation of this decision, we have been evaluating numerous scenarios and mitigation strategies since December to assess the potential net impact, Myers said. HPE employs about 61,000 people worldwide.

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Google bets on nuclear power to drive AI expansion

Network World

Challenges for AI companies SMRs are being promoted as a clean energy solution, aligning with the net-zero carbon ambitions that most major tech companies have embraced. Tech companies may use their considerable financial muscle to reduce permitting and governance challenges associated with nuclear energy,” Park said.

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8 major IT disasters of 2024

CIO Business Intelligence

Financial aid fiasco In March, the US Department of Education said it discovered an error in the calculations of financial aid for hundreds of thousands of college students, leading to a delay in aid awards. At the same time, the departments overhaul of the FAFSA form created delays in the financial aid application process.

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Freshworks lays off 660 — about 13 percent of its global workforce — despite strong earnings, profits

CIO Business Intelligence

The layoff announcement sounded unusual in that it was mentioned within an otherwise glowing financial report. CEO Dennis Woodside said in an analyst call to discuss the earnings that Freshworks “ended the quarter with more than 69,600 total customers with a net add of more than 800 customers.”

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Ally Financial finds gen AI success with 3 guiding principles

CIO Business Intelligence

Bank holding company Ally Financial is determined to stay at the cutting edge of technology in the financial industry. But Ally is part of a highly regulated industry, which has seen many banks and financial institutions delayed by regulations. Casting a wider net The bank is working on a number of additional gen AI uses cases.

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