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Hardwire CX To Financial Performance In The Financial Services Sector

Forrester IT

Business leaders in the financial services (FS) industry are used to tracking success with measures that reflect shareholder, investor and market regulator values like return on equity, net profit, assets under management and capital adequacy ratio. This is the ‘money story’.

Financial 366
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NPS Q&A Part 2: Financial Linkage, Targets, Benchmarking

Forrester IT

I compared Net Promoter Score (NPS) to our apricot tree in my blog NPS Q&A Part 1: Controversy, Fit And Alternatives: Both sometimes disappoint but both have been around for a while, our landlords (your execs) have the final say on using it, and replacing either is a bet with an uncertain outcome. That’s why […]

Financial 243
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Building A Private Bank For The Next Generation

Forrester IT

As a result, high-net-worth clients are not fully benefiting from some of the digital innovations that are changing how customers interact with their private banks. Significant gaps continue to exist in private banking, forcing firms to rethink pricing and organizational models.

Banking 539
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Citizens Challenge 2019: Driving Innovation In Banking

Forrester IT

Hackathons can be an excellent way for financial services firms to round out their innovation portfolios. They can help ensure the firm’s survival by adding net-new value to consumers. Innovation events like these can help address changing consumer needs and behaviors, as well as competitors’ responses to them.

Banking 273
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Gross Profit vs. Net Profit: What Is the Difference?

Tech Republic

Learn about the differences between gross profit and net profit and how they contribute to understanding a company's financial performance.

.Net 100
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Salesforce plans generative AI boost for ESG reporting with Net Zero Cloud

CIO Business Intelligence

Generative AI will soon be everywhere — including in Salesforce’s Net Zero Cloud environmental, social, and governance (ESG) reporting tool. Net Zero Cloud uses data held within the Salesforce platform to help enterprises report on their carbon footprint and manage other social and governance metrics.

.Net 128
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Will financial advice be delivered primarily through Netflix-like subscription platforms?

Trends in the Living Networks

The ideas presented in the report include the rise of “fit-nance” tracking of holistic advice, financial advisors focusing on life coaching, and ubiquitous user ratings of advisors. That is less likely to happen in financial advice, but it points to the potential value of these approaches.

Financial 136