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Happy CX Day 2020!

Spearline Testing

We are delighted to announce that our Net Promoter Score (NPS) currently stands at 79. Be sure to tag Spearline across our social media channels - Twitter , LinkedIn and Facebook - adding the hashtag #SpearlineCXDay2020. Spearline is the leading network intelligence company in the telecommunications industry. Contact us.

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Could poor audio quality be affecting your call center's customer experience?

Spearline Testing

There are many tactics for improving customer experience, and hence CSat (customer satisfaction) levels, NPS (net promoter score), and CES (customer effort score). Full trained agents, an online presence on different social media platforms, chatbots, and FAQs are all beneficial solutions to help minimize on-hold times.

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How modern CIOs are freeing up time to lead strategy

CIO Business Intelligence

According to a study sponsored by global telecommunication services provider, Colt Technology Services , 90% of CIOs say partnerships with suppliers are important for the success of technology implementations. Network connectivity also needs to be flexible and scalable to address new challenges and opportunities that CIOs must manage.

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The War in Technology: A Digital Iron Curtain Goes Up

SecureWorld News

Many threats that have until now been theoretical—like creation of a "Ru-net" as an alternative to the Internet—are becoming a reality. We know that war has impacts on telecommunications, but what we've seen in Ukraine is on a different level.". There are many tech angles to the war in Ukraine. It's a big melee right now," he said.

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Return on investment for unified communications

Spearline Testing

It seems that while social conversations have moved to other channels, business communications are very much leveraging the power of voice calls. One must also consider the benefits to number testing that are more difficult to quantify numerically such as a rise in Net Promoter Score (NPS) and customer satisfaction scores.

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Will technology harm or help young people’s brains? A highly nuanced debate

Trends in the Living Networks

They do not retain information; they spend most of their energy sharing short social messages, being entertained, and being distracted away from deep engagement with people and knowledge. They lack deep-thinking capabilities; they lack face-to-face social skills; they depend in unhealthy ways on the internet and mobile devices to function.

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October Telecom Conference Coverage 2019

Spearline Testing

" 150,000 villages in rural India now connected through Bharat net. Be sure to read more about the event here , and be sure to check out our social media coverage of the event on Facebook , Twitter , LinkedIn , and Instagram. A lot of discussion about 5G and its development. based pre-5G technology on the Vodafone Idea network.