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Takeaways from the Forrester Wave For Customer Service Solutions For Enterprise Organizations, Q2 2017

Forrester IT

But enterprises struggle to deliver this kind of customer service because of the current state of customer service technology. This technology ecosystem is cumbersome, unintegrated, and expensive for enterprises. In the past three years, vendors have started to make cross-category acquisitions to try to simplify the ecosystem.

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What is SONiC and how can enterprises try the open-source NOS?

Network World

Interest in the open-source network operating system SONiC is rising as major networking vendors and start-ups look to offer resources to help enterprises give SONiC a try. A growing community of developers and users believe SONiC could change the way many large enterprises, hyperscalers and service providers run their networks.

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The 2017 Enterprise Architecture Awards: Driving The Customer-obsessed Digital Business

Forrester IT

An EA program could ignore these critical success factors - do what it's always done for tech standards and application designs. They break down silos so as to have a shared understanding of business goals, and use a multi-discipline approach executing on strategy.

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What is KubeVirt? How does it migrate VMware workloads to Kubernetes?

Network World

While its still possible to run applications on bare metal, that approach doesnt fully optimize hardware utilization. The evolution of KubeVirt Since the project got started in 2017, KubeVirt has grown in a number of ways. Run traditional VM workloads alongside containerized applications in Kubernetes clusters.

Vmware 377
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ERP modernization: Still a make-or-break project for CIOs

CIO Business Intelligence

In 2017, after exploring other ERP systems, whittling down a list of around 80 vendors, and defining its business requirements, Allegis selected NetSuite — and it didn’t go well. “We Oracle will also enable LeeSar to run its business from an enterprise platform. There were no roadblocks, and the migration came in 20% under budget.

Oracle 328
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20 powerful women shaping the networking industry

Network World

At Trellix, which is positioning itself as a leader in extended detection and response (XDR), she heads the Enterprise Technology and Operations group.Anstett said at her appointment : My number one priority as CIO is to deliver insights to our business to serve our customers. billion range.

Network 390
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Case in point: taking stock of the CrowdStrike outages

CIO Business Intelligence

By comparison, the previous record-holder for most expensive downtime was the 2017 AWS outage, which cost customers an estimated $150 million. As part of this effort, CISA released a software acquisition guide in August for government enterprise customers that could serve as a model for enterprises in general.

CTO Hire 292