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Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience , the company announced at its ongoing annual re:Invent conference. The ability to proactively reach customers is designed to help enterprises address customer issues even before they occur.
VMworld 2017 Image by Thinkstock/VMware VMworld 2017 is underway in Las Vegas, where IT pros are converging to learn about the latest in enterprise cloud, virtualization, security, and software-defined data center technologies. Here are some of the product highlights on display at the show.
In my opinion, the biggest themes at MWC in 2017 that are relevant for enterprise customers were the internet of things (IoT), artificial intelligence (AI), platforms, collaboration, and connectivity. Recently, the largest annual get together of the mobile industry, Mobile World Congress (MWC) took place in Barcelona.
According to Synergy Research Group, enterprise spending on cloud infrastructure services was $79 billion worldwide in the second quarter, up $14.1 In 2017, the on-premise data centers of enterprises accounted for 60% of all data center capacity. billion or 22% from the second quarter of 2023.
But enterprises struggle to deliver this kind of customer service because of the current state of customer service technology. This technology ecosystem is cumbersome, unintegrated, and expensive for enterprises. In the past three years, vendors have started to make cross-category acquisitions to try to simplify the ecosystem.
In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage, continuing this research with a 2019 Forrester Wave™ evaluation. Now, we are pleased to announce The Forrester Wave™: Enterprise Service Management, Q4 2021.
From June 4 - 6, 2017, Hewlett-Packard Enterprise hosted an Analyst Summit in hot Las Vegas as part of their HPE Discover 2017 event. HPE is clearly focused on all verticals and large enterprises of the world which face challenges in transforming towards a digital business all at different speeds.
Interest in the open-source network operating system SONiC is rising as major networking vendors and start-ups look to offer resources to help enterprises give SONiC a try. A growing community of developers and users believe SONiC could change the way many large enterprises, hyperscalers and service providers run their networks.
In the past few years, Google has made concerted efforts to target the enterprise cloud computing space. At Next 2017, more than 11,000 customers, partners, developers, and analysts joined Google in San Francisco to learn more about Google Cloud's latest enterprise updates. With Dan Bieler and Glenn O'Donnell.
451 Research's latest Voice of the Enterprise report suggests enterprise IT buyers are feeling very optimistic about how much money they will get to spend on cloud and hosting technologies in 2017
In April 2017, Huawei hosted its annual Analyst Summit in Shenzhen, China. At the Huawei Analyst Summit 2017, I picked up three key focus areas for Huawei in 2017: Read more Categories: AI. enterprise services. This calls for some reflections about Huawei's journey, its past achievements, and its current focus areas.
Similarly, in 2017 Equifax suffered a data breach that exposed the personal data of nearly 150 million people. An evolving regulatory landscape presents significant challenges for enterprises, requiring them to stay ahead of complex, shifting requirements while managing compliance across jurisdictions.
At the 2017 Midmarket CIO Forum, Brian Hill of Computer Forensic Services explained how to protect your company from threats such as ransomware, phishing, and IoT vulnerabilities.
In the past few years, Google has made concerted efforts to target the enterprise cloud computing space. At Next 2017, more than 11,000 customers, partners, developers, and analysts joined Google in San Francisco to learn more about Google Cloud's latest enterprise updates. With Nigel Fenwick and Glenn O'Donnell.
Just about every company Forrester works with tells us they are driving to become Digital Businesses. But not just 'digital' as a technology imperative - they are investing in digital to dramatically change how they serve their customers - with target benefits rippling over to customer retention and acquisition.
In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage. Creating new market spaces is not easy, nor is it something that analyst firms can or should do on a whim. In this case, however, there was clearly momentum for the change […].
Interesting posts this week from a few Cisco executives taking a look forward into what should be a very interesting networking world in 2017. It reads as follow: To read this article in full or to leave a comment, please click here
Forrester's annual flagship India event Digital Transformation Mumbai 2017 is almost here. In 2017, we plan to take that thinking further. In this event, we will present Forrester's thought leadership on how enterprises need to focus on both Digital CX and DOX as they embark upon their digital transformations.
The 2017 Intel cloud security report suggests enterprise attitudes to public cloud are softening, but a shortage of skilled security workers is holding back adoption
To mark the start of the ChefConf 2017 user summit in Austin, Texas, Chef CTO Adam Jacob shares his thoughts on how early DevOps adopters are now on course to become “high-velocity” technology companies
Enterprise facilities in 2016 were either headed for good fortune and prosperity, or doom and extinction, depending upon whom you asked. We talked to some experts who could explain why. Read More.
Previously, we’ve written about the gradual competition of large software providers at the edge of enterprise service management (ESM) and the land grab that was taking place. In 2017, Forrester started covering […]. Over the past year, this competition has only intensified.
By comparison, the previous record-holder for most expensive downtime was the 2017 AWS outage, which cost customers an estimated $150 million. As part of this effort, CISA released a software acquisition guide in August for government enterprise customers that could serve as a model for enterprises in general.
Executives need to understand and hopefully have a respected relationship with the following IT dramatis personae : IT operations director, development director, CISO, project management office (PMO) director, enterprise architecture director, governance and compliance Director, vendor management director, and innovation director.
A move that is likely to unlock similar investments from competitors — Google in particular — and open the way for new or improved software tools for enterprises large and small. Up to that point, OpenAI had only allowed enterprises and academics access to the software through a limited API.
The UAE made headlines by becoming the first nation to appoint a Minister of State for Artificial Intelligence in 2017. GenAI created tremendous interest, and is giving a boost to enterprise AI strategies, and promises to enable many business outcomes. Positioning the country at the forefront of AI development.
Between February 27 and March 2, 2017, Mobile World Congress (MWC) will once again take place in Barcelona. From an enterprise perspective, I expect that during MWC 2017: Read more. Photo: Bergman Group. Last year , over 100,000 attendees visited the event in search of new insights about "everything mobile."
By Bob Gourley Editor’s note: we have met and had discussions with the leadership of MemSQL and are excited for the virtuous capabilities they bring to enterprise IT (see, for example, our interview with Eric Frenkiel and their position on our Top Enterprise Big Data Tech List ). Big Data CTO DoD and IC'
The company initially launched ETA in June, 2017 during the launch of its intent-based network strategy and it’s been in a private preview since then. Today Cisco rolled ETA out beyond just the enterprises switches it was originally designed for and made it available on current and previous generation data center network hardware too.
Here are the results, and what they mean for the enterprise. A report from F5 labs showed how IoT devices have been targeted through botnets, many from a single hosting provider.
Just wait until blockchain, IoT, augmented and virtual reality, and these other technologies really start to take hold in 2017. But 2017 really could be the year that all the hub-bub and hype around the Internet of Things comes home to roost. Thinkstock. The Internet of Things – for real.
I'm pleased to announce that Forrester's cloud computing predictions for 2017 published this morning! Check out Predictions 2017: Customer-Obsessed Enterprises Launch Cloud's Second Decade. Starting in 2017, large enterprises will move to cloud in a big way, and that will super-charge the market.
Being developed under the Linux Foundation, SONiC was created by Microsoft for its Azure data centers and then open-sourced by Microsoft in 2017. Its modularity, programmability and general cloud-based architecture could make it a viable option for enterprises and hyperscalers to deploy as cloud networking grows.
Other significant acquisitions by Cisco include AppDynamics in 2017 for application performance monitoring and Acacia Communications in 2021 for optical networking. Also in 2017, Cisco expanded its SD-WAN portfolio with its acquisition of Viptela for $610 million.
Business intelligence (BI) is a runaway locomotive that keeps picking up speed in terms of enterprise interest, adoption, and spending levels. Forrester started the original research with fewer than 30 vendors in 2014 and ended up with 73 in the current 2017 update. The result: Forrester now tracks 73(!) vendors in the segment.
I'm pleased to announce that Forrester's cloud computing predictions for 2017 published this morning! Check out Predictions 2017: Customer-Obsessed Enterprises Launch Cloud's Second Decade. Starting in 2017, large enterprises will move to cloud in a big way, and that will super-charge the market.
It’s now entirely myopic, and hence irresponsible, to think there is such a topic as enterprise security because sadly video cams in Macedonia can give your hosting environment a DDoS headache. Here’s an Advanced Persistent Threat notice: EVERYTHING AROUND YOU can give you a miserable day. Poor TLS handshakes crack browsers open like an egg.
Are you excited by all the new innovations coming in the cloud computing market for 2017 ? If you're like the majority of infrastructure and operations pros I speak with about cloud, building a strategic plan to get your cloud plans in order is a top priority for 2017. Cloud is now a foundational enterprise technology.
Way back in 2017, it was predicted that AR and VR will drive the future digital business. Now slowly but surely, AR or augmented reality is making its mark in an enterprise. AR has found popularity in the enterprise with industrial deployments in automotive assembly lines, quality control, training centers, and more.
In 2017, after exploring other ERP systems, whittling down a list of around 80 vendors, and defining its business requirements, Allegis selected NetSuite — and it didn’t go well. “We Oracle will also enable LeeSar to run its business from an enterprise platform. There were no roadblocks, and the migration came in 20% under budget. “The
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