article thumbnail

AWS’ Amazon Connect service gets new-gen AI updates

Network World

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience , the company announced at its ongoing annual re:Invent conference. The ability to proactively reach customers is designed to help enterprises address customer issues even before they occur.

article thumbnail

IoT, encryption, and AI lead top security trends for 2017

Tech Republic Security

A new Forrester report identified the top 14 cybersecurity trends for enterprises to watch in 2017.

Trends 417
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Hot products at VMworld 2017

Network World

VMworld 2017 Image by Thinkstock/VMware VMworld 2017 is underway in Las Vegas, where IT pros are converging to learn about the latest in enterprise cloud, virtualization, security, and software-defined data center technologies. Here are some of the product highlights on display at the show.

Vmware 371
article thumbnail

Mobile World Congress 2017: Observations Regarding The Main Enterprise Themes

Forrester IT

In my opinion, the biggest themes at MWC in 2017 that are relevant for enterprise customers were the internet of things (IoT), artificial intelligence (AI), platforms, collaboration, and connectivity. Recently, the largest annual get together of the mobile industry, Mobile World Congress (MWC) took place in Barcelona.

Mobile 346
article thumbnail

Enterprise spending on cloud services keeps accelerating

Network World

According to Synergy Research Group, enterprise spending on cloud infrastructure services was $79 billion worldwide in the second quarter, up $14.1 In 2017, the on-premise data centers of enterprises accounted for 60% of all data center capacity. billion or 22% from the second quarter of 2023.

article thumbnail

Takeaways from the Forrester Wave For Customer Service Solutions For Enterprise Organizations, Q2 2017

Forrester IT

But enterprises struggle to deliver this kind of customer service because of the current state of customer service technology. This technology ecosystem is cumbersome, unintegrated, and expensive for enterprises. In the past three years, vendors have started to make cross-category acquisitions to try to simplify the ecosystem.

article thumbnail

Presenting The Forrester Wave™: Enterprise Service Management, Q4 2021

Forrester IT

In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage, continuing this research with a 2019 Forrester Wave™ evaluation. Now, we are pleased to announce The Forrester Wave™: Enterprise Service Management, Q4 2021.