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ChatGPT, the rise of generative AI

CIO Business Intelligence

A transformer is a type of AI deep learning model that was first introduced by Google in a research paper in 2017. Enterprise applications of conversational AI today leverage responses from either a set of curated answers or results generated from searching a named information resource. It’s only one example of generative AI.

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Toyota transforms IT service desk with gen AI

CIO Business Intelligence

“As you can imagine, there were a lot of varying systems that were used to run the enterprise for those separate team members,” Ballard says. “We As part of that effort, Ballard brought RPA on board in 2017, saving more than 150,000 recurring hours of staff work in the first year, he says.

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CIOs listen up: either plan to manage fast-changing certificates, or fade away

CIO Business Intelligence

These issues also give attackers access to cloud infrastructure, enterprise workloads, and the software supply chain when credentials are poorly managed and secured. Sometimes the results are merely embarrassing but an expired certificate breaking TLS traffic inspection at Equifax led to the massive data breach back in 2017.

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Digital Process Automation (DPA)

Dataconomy

The evolution of DPA Initially, organizations relied heavily on Business Process Management (BPM) systems to streamline workflows. In 2017, Forrester Research introduced DPA, which simplified the automation landscape. Use cases might include automating multistep approval processes or integrating with advanced enterprise systems.

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The biggest enterprise technology M&A deals of the year

CIO Business Intelligence

Microsoft has bought Minit, a developer of process mining software, to help its customers optimize business processes across the enterprise, on and off Microsoft Power Platform. Investment firm Clearlake Capital owned Syncsort until 2017, and in March 2021 it and TA Associates bought a majority stake in Precisely.