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AWS’ Amazon Connect service gets new-gen AI updates

Network World

The new updates to the contact center service, first introduced in 2017, include the ability to proactively reach customers for outbound campaigns and new capabilities of its Amazon Q assistant. The ability to proactively reach customers is designed to help enterprises address customer issues even before they occur.

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Scaling AI talent: An AI apprenticeship model that works

CIO Business Intelligence

AI Singapore is a national AI R&D program, launched in May 2017. Along the way, we’ve created capability development programs like the AI Apprenticeship Programme (AIAP) and LearnAI , our online learning platform for AI. Vestager’s comment was truly a validation of our program and its success.

Training 290
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2017 Predictions: Big Data, Digital, and Virtual Care Key to Engage Healthcare’s Empowered Consumer

Forrester IT

Not only are healthcare consumers sharing more financial risk for the insurance and care they receive, but they are increasingly purchasing insurance outside of group contracts via exchanges or Medicare and Medicaid programs.

Big Data 150
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20 powerful women shaping the networking industry

Network World

Two traits they share are a commitment to diversity and inclusion and active participation in organizations and programs championing women in tech. Fun fact: She also said during the podcast that virtually everyone in her family is an engineer. Some have technical backgrounds; others have business or management degrees.

Network 390
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Black IT leaders weigh in on what DEI means for IT

CIO Business Intelligence

An increasing number of companies in the technology sector and beyond are ending or scaling back diversity, equity, and inclusion (DEI) programs despite research that has shown that DEI efforts have a positive impact on business outcomes. He started the group after the 2017 Unite the Right rally in Charlottesville, Va.

Groups 261
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Siemens Mobility scales RPA by empowering employees

CIO Business Intelligence

Siemens Mobility has been on a robotic process automation (RPA) journey for years, growing from five automated processes in 2017 to more than 700 now, transforming the company in the process. There was just one book [on RPA] on the market back in 2017, where today you have hundreds,” says Benjamin Bock, head of RPA at Siemens Mobility. “By

Mobile 299
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Transition for One of The Nation’s Greatest Enterprise CTOs: Dave Mihelcic Retires From DISA

CTOvision

David Mihelcic, DISA’s chief technology officer (CTO), served 19 years at the agency and his legacy endures through the programs the Office of the CTO was responsible for. While serving as the deputy program director and CEE for the GIG-BE program, his team virtually eliminated the bandwidth constraints in the DOD’s terrestrial network.