Forrester IT

OCTOBER 2, 2019

billion global information workers in 2018 — people that use a smartphone, PC, or tablet for work an hour more per day in a typical week. Yes, you read that right. There were 1.25 This number may seem astronomical. but in reality, the growth of information workers has just begun. New devices […].

61

61

Forrester IT

JANUARY 31, 2019

Facebook’s tumultuous year made approaching the social giant’s Q4 2018 earnings call complicated, to say the least. Days before the call, news hit that Facebook is consolidating the back-end tech of its family of messenger apps. Then, a story breaks that Apple is pulling a Facebook app that invites users to share their phone […].

Social 312

Social Apple Strategy Media 312

Forrester IT

NOVEMBER 5, 2018

CX Europe 2018 is just 8 days from now — Tuesday and Wednesday, November 13–14 at the Royal Lancaster next to Hyde Park in London — and this year we are exploring how companies are resetting, realigning, and reinventing themselves to make CX the engine for growth. To set the scene, as this year’s Forum […]

Engineering 338

Engineering Company 338

Forrester IT

NOVEMBER 20, 2018

Our recently released evaluation, “The Forrester Wave™: Unified Endpoint Management, Q4 2018,” uses 28 criteria to evaluate the top 12 unified endpoint management (UEM) solutions on the market today. This was the first year that Forrester evaluated the UEM market, which is an evolution of enterprise mobility management (EMM).

Mobile 315

Mobile Enterprise Enterprise 315

Forrester IT

NOVEMBER 8, 2018

Singles’ Day, the world’s largest online shopping festival, is celebrating its 10th anniversary. There’s no doubt that we will see another record-smashing year, although gross merchandise volume (GMV) will no longer be the highlight.

Retail 350

Retail Artificial Intelligence B2C Strategy 350

Forrester IT

APRIL 24, 2018

Software eats the world, right? We’ve been saying that for how long now? 1997 in my case, I think.) And we’re still transforming? That’s taking so long is just an indication of just how hard it is for companies to change how they operate. But hard <> impossible, and we think companies could exert […]

Software 404

Software Software Company 404

Forrester IT

NOVEMBER 16, 2018

Web Summit took place for the third time in Lisbon earlier in November. Over the years, Web Summit has become one of the leading global conferences to discuss everything technology. The large presence of startups and fast pace of presentations across many different stages gives Web Summit a particular edge.

Conference 346

Conference Artificial Intelligence Data 346

Forrester IT

SEPTEMBER 28, 2018

Digital banks are not eating the incumbent banks’ lunch (yet!) but they’re certainly demonstrating voracious appetite. In the UK, Monzo recently hit the one million customer mark, whilst Revolut has almost tripled its customers to 2.8 million in a year.

Banking 418

Banking Mobile Industry Financial 418

Forrester IT

SEPTEMBER 17, 2018

Over $1 trillion (no typo) — that’s how big 2017 holiday topline sales were in the US and Europe combined. As for online sales specifically last year, Forrester projected $129 billion in the US and €54 billion in Europe.

Retail 368

Retail Advertising 368

IT Toolbox

JUNE 14, 2024

Trend Micro discovered that the Noodle RAT backdoor has been misidentified as Gh0st RAT and Rekoobe since 2018. The post Noodle RAT: Researchers Identify Chinese Enpionage Backdoor In-Use Since 2018 appeared first on Spiceworks Inc. Here’s what you should know about it.

Research 173

Research Financial Trends Groups 173

Forrester IT

NOVEMBER 28, 2018

I’m often asked the question, “What’s my data worth?” And my immediate (and somewhat provocative) response is “Nothing!” Data is, without a doubt, valuable. But when stored in vaults and locked down, it is not. As the American inventor Thomas Edison asserted, “The value of an idea lies in the using of it.” That sentiment […]

Data 350

Data Strategy 350

Forrester IT

FEBRUARY 24, 2021

I made a prediction in January of 2018 that IT distributor disruption would continue. It was obvious that industry consolidation was accelerating, major distributors were diversifying, and private equity was getting more interested in transforming the industry.

Industry 505

Industry B2B 505

Forrester IT

NOVEMBER 19, 2018

I published my first Forrester Wave™ today, covering the managed security services provider (MSSP) market in Europe. The culmination of four months of hard work by not just us but all the vendors involved, this is to my knowledge our first analysis focused on the needs of the European market for MSSPs. Here are some […].

Security 339

Security Analysis Programming Architecture 339

Forrester IT

NOVEMBER 13, 2018

The Forrester New Wave™: Cybersecurity Risk Ratings, Q4 2018 Earlier today, we published “The Forrester New Wave™: Cybersecurity Risk Ratings, Q4 2018” evaluation. This includes vendor profiles, with our analysis and buyer […].

Analysis 397

Analysis Information Security Government Security 397

Forrester IT

SEPTEMBER 12, 2023

Since 2018, Forrester has been tracking how Singaporean customers rate their experience with some of the biggest brands in banking and auto and home insurance. This year’s Singapore Customer Experience Index (CX Index™) study reveals several important findings: CX quality among Singapore’s banks slightly dipped.

Banking 457

Banking Insurance Study Financial 457

Forrester IT

DECEMBER 4, 2018

This blog post is part of Forrester’s Holiday 2018 retail series.

Retail 365

Retail 365

Forrester IT

OCTOBER 24, 2018

In my last post, I highlighted the top five ways that CRM suites are evolving today. CRM suites today (1) support different business models and organizational sizes; (2) operationalize intelligence to impact outcomes; (3) offer vertical editions; (4) expose platform services; and (5) invest in ecosystems of value (AKA, application exchanges).

Business Transformation 334

Business Transformation Applications 334

Forrester IT

JANUARY 16, 2019

As a review, here were my 2018 predictions. We have seen more disruption in the channel in the past 18 months than we saw in the past 37 years combined. Private equity will continue its sweep of the channel software space, creating some unicorns along the way. Verdict: As mentioned in the […].

Software 418

Software Software Strategy Data 418

Forrester IT

NOVEMBER 8, 2018

It’s a good description for what we are seeing in a market that carried ambitious strategies into 2018 but ran afoul of internal headwinds. What do we mean by pragmatism? A sense of realism, practical steps, a desire for tangible outcomes. Don’t get me wrong, the […].

Strategy 419

Strategy 419

Forrester IT

OCTOBER 31, 2018

This blog post is part of Forrester’s Holiday 2018 retail series. By now, you have laid out plans for your holiday sales season in hopes of exceeding customer expectations and sales targets.

Retail 335

Retail Mobile Programming Security 335

Forrester IT

APRIL 23, 2019

Forrester predicted in late 2018 that automation would become the tip of the digital transformation spear in 2019, impacting everything from infrastructure to customers to business models. Now that we’re four months in, we’ve evaluated whether our five specific predictions are on track.

Enterprise 417

Enterprise Enterprise 417

Forrester IT

MAY 14, 2020

Idaptive is no stranger to the PIM world, having been part of PIM vendor Centrify (a CyberArk competitor) when Thoma Bravo acquired Centrify in July 2018. In October 2018, Thoma Bravo […].

Security 348

Security 348

Forrester IT

NOVEMBER 5, 2018

Let’s face it: 2018 was not a fabulous year for customer experience. On average, CX quality was flat, with Customer Experience Index (CX Index™) scores showing little movement for the third year in a row. And what little movement that did happen was toward the middle of our scale, where 62% of brands bunched up in […].

Strategy 415

Strategy 415

Forrester IT

OCTOBER 26, 2018

This blog post is part of Forrester’s Holiday 2018 retail series. With Black Friday less than a month away, it’s only a matter of time before holiday promotional activity reaches a fever pitch. But for many consumers, the holiday shopping season brings with it an intense mix of emotions.

Retail 333

Retail 333

Forrester IT

OCTOBER 10, 2018

This blog post is part of Forrester’s Holiday 2018 retail series. Despite news of brands such as Nike, Adidas, Allbirds, and SeatGeek successfully selling on social networks, social media is still not a place that consumers buy products and services.

Social 329

Social Media Retail Network 329

Forrester IT

NOVEMBER 7, 2018

Media Acquisition Growth Explodes By any standard, 2018 will be remembered as a blockbuster year for media. On June 14, 2018, AT&T completed its acquisition of Time Warner for $85.4 billion, despite an appeal by the Department of Justice. A week later, Disney won the battle against Comcast to acquire 21st Century Fox for $71.3

Media 341

Media Advertising 341

Forrester IT

NOVEMBER 12, 2018

Alibaba breaks another record with 2018 GMV reaching RMB213.5 I’m excited to share some of the event highlights here: Stay tuned for the post-event report on Singles’ Day 2018. I was in Shanghai last weekend to witness the largest 11.11 ever in history. billion ($30.8 billion), 27% higher than last year’s RMB168.3 billion ($25.3

Report 330

Report Retail B2C 330

Forrester IT

SEPTEMBER 5, 2018

Forrester’s 2018 Customer Experience Index (CX Index™) results continue to show that companies are struggling to create and sustain a human connection with their customers. This is not a question of delighting customers as an endgame or some fluffy sense of emotional attachment; this is a crass and clear story of financial risk.

Financial 873

Financial Company Automotive Insurance 873

Forrester IT

SEPTEMBER 2, 2019

In 2018, Australian government customer experience was weak compared to the private sector — mirroring what we see in the US, where most federal agencies had scores that were poor or very poor.

Government 390

Government Strategy 390

Forrester IT

OCTOBER 4, 2018

Our recent The Forrester Wave™: Social Listening Platforms, Q3 2018 evaluation uncovered […]. The company will maintain the Brandwatch name with Brandwatch founder and CEO, Giles Palmer, at the helm. At Forrester, we’ve been pushing for the next evolution in the social listening space.

Social 77

Social Company Media 77

Forrester IT

AUGUST 29, 2019

billion in 2023, up from $75 billion in 2018 — a CAGR of 17.1%. Forrester expects global social advertising spend to reach $165.6 Asia Pacific and the rest of world will grow fastest, capturing the US and Europe’s share of global social advertising spend. Asia Pacific’s share of global spend will increase from 30% in […].

Social 382

Social Advertising Media 382

Forrester IT

NOVEMBER 7, 2018

Forrester predicted in 2018 that digital would reach the hard stuff, the core of business: organization structure, operating models, and endless discussion of platforms. These themes are far from done; however, 2019 sees a distinct shift in emphasis — winter is coming. Many firms […].

Budget 381

Budget 381

Forrester IT

NOVEMBER 6, 2018

Adoption has now slowed (51% adoption in 2017; 53% adoption in 2018). Last year, Forrester predicted that firms would struggle with new technologies, particularly artificial intelligence. This prediction came true: Firms continued with AI experiments that lacked meaningful results.

Artificial Intelligence 380

Artificial Intelligence Budget 380

Forrester IT

JUNE 19, 2018

Forrester’s 2018 Customer Experience Index (CX Index) for US brands reveals a worsening CX leadership gap: Not a single brand has risen to the top of our rankings and continued to move upwards, and the overall quality of the US customer experience is stagnating.

Report 377

Report 377

Forrester IT

JULY 18, 2019

Singapore is recognized as one of the world’s most innovative hubs and as an innovation powerhouse in Asia: The 2018 Global Innovation Index ranks Singapore as the fifth most innovative market out of 126 global economies analyzed, and Singapore’s recently launched S$1 billion innovation fund establishes innovation as a key lever to economic growth (..)

Energy 372

Energy Strategy Data 372

Forrester IT

DECEMBER 13, 2018

What we know: December 13th 2018 – GE announces the formation of a new industrial IoT software business with $1.2bn in revenue (based on GE Digital sales). With GE establishing a new stand-alone software business, we examine what it means for existing and potential customers of GE Digital and for GE. The new IIoT company […].

Software 371

Software Software Industry Company 371

Forrester IT

NOVEMBER 7, 2018

This was the opening sentence of my blog post accompanying Forrester’s DLT/blockchain predictions for 2018. “The visionaries will forge ahead; those hoping for immediate industry and process transformation will give up.”

Industry 371

Industry 371