2018 Related Topics 
Forrester IT
NOVEMBER 26, 2018
I didn’t want to leave 2018 without noting a milestone for all of us here at Forrester who cover customer experience. It was 20 years ago, all the way back in September of 1998, when we inaugurated our customer experience research by publishing our first report about CX. That report, “Why Most Web Sites Fail,” […].
Forrester IT
FEBRUARY 25, 2019
Forrester’s customer experience (CX) research team published more than 100 reports in 2018. The report is called “Forrester’s Top Customer Experience Research Findings Of 2018.” I just released a report that pulls together our most important CX findings from those publications and highlights them in one place.
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Forrester IT
SEPTEMBER 17, 2018
The Forrester Wave™: Enterprise Service Management, Q3 2018, is live! Take IT service management, add the age of the customer, stir in some employee experience (EX) and a healthy dose of low/no-code platform, and voilà! Enterprise service management (ESM)!
Forrester IT
NOVEMBER 7, 2018
Join us in Orlando on December 4, 2018 for Forrester’s first-ever Data Strategy & Insights 2018 Forum. We are super excited to bring you razor-sharp focus to the power of data, analytics, and machine learning. Back to dancing, because that is our conference theme — “Insights To Action: For Real This Time.”
Forrester IT
NOVEMBER 1, 2018
CX Europe 2018 is just 10 days from now — Tuesday […]. Forrester’s customer experience Forums are in their tenth year — from our first one in 2009 in New York, they’ve grown and spread to San Francisco, London, Singapore, and other cities around the world and become yearly destinations for CX pros far and wide.
Forrester IT
OCTOBER 2, 2019
billion global information workers in 2018 — people that use a smartphone, PC, or tablet for work an hour more per day in a typical week. Yes, you read that right. There were 1.25 This number may seem astronomical. but in reality, the growth of information workers has just begun. New devices […].
Forrester IT
NOVEMBER 5, 2018
CX Europe 2018 is just 8 days from now — Tuesday and Wednesday, November 13–14 at the Royal Lancaster next to Hyde Park in London — and this year we are exploring how companies are resetting, realigning, and reinventing themselves to make CX the engine for growth. To set the scene, as this year’s Forum […]
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