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Forrester’s Top CX Research Of 2019

Forrester IT

Forrester’s customer experience (CX) research team published more than 100 reports in 2019. The report is called Forrester’s Top CX Research Findings Of 2019. I just published a report that pulls together our most important CX findings from those publications and highlights them in one place.

Research 396
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Cyber incidents at NASA spiked 366% in 2019

Tech Republic Security

While the agency experienced 1,468 incidents, its budget was decreased last year, according to a report by Atlas VPN.

Budget 520
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China launches anti-monopoly probe into Nvidia amid rising US-China chip tensions

Network World

The probe, announced by Chinas State Administration for Market Regulation ( SAMR ), aims to assess whether the US chipmaker breached conditions tied to its 2019 acquisition of Israeli chip designer Mellanox Technologies.

Industry 459
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Average US citizen had personal information stolen at least 4 times in 2019

Tech Republic Security

A new study of publicly reported data shows the average person experienced a breach every three months last year.

Study 545
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Forrester Research Report: How Sales and Marketing Intelligence Drive Improved Business Outcomes

In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. Fact: Only 8% of sales and marketing professionals say their data is between 91% - 100% accurate. The primary takeaway? Forrester found “only 1.2%

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Nvidia’s Run:ai acquisition waved through by EU

Network World

Nvidia bought Mellanox Technologies in 2019, beating Intel to the deal and agreeing to certain conditions to get the deal past Chinas regulators. SAMRs Dec. 9 statement announcing its investigation implied that a subsequent breach of those additional restrictive conditions could be what triggered its renewed interest.

Hardware 435
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Phone scammers were able to get 270% more personal information in 2020 than in 2019

Tech Republic Security

The COVID-19 crisis enabled scammers to take advantage of the guileless, as bad actors were able to extract personal information from targets, according to a new report from First Orion.

Report 545
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Schema Evolution Patterns

Speaker: Alex Rasmussen, CEO, Bits on Disk

July 10th, 2019 11:00AM PDT, 2:00PM EDT, 7:00PM BST Knowing what questions to ask to help your teams reason about schema evolution up-front. This is an important topic for technology leaders to understand in order to understand and help their teams navigate one of the tougher issues they face.

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Architect Your Organization for Effectiveness, Productivity, and Joy

Speaker: Ron Lichty, Consultant: Interim VP Engineering, Ron Lichty Consulting, Inc.

December 11, 2019 11AM PST, 2PM EST, 7PM GMT Managers: What’s our role? All webinar participants will be entered into a draw for Ron's new book - so bring your questions for the Q&A and be prepared to chat with us!

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The Six Principles of Persuasion

Speaker: Michael Carducci, CTO, Mago:Tech

August 7th, 2019 11:00AM PDT, 2:00PM EDT, 7:00PM BST Universal principles of influence that are necessary to both understand and leverage if you want to be more effective leader of change in your organization. This knowledge and the related skills are essential to success as a technology leader.

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The 2019 Technographic Data Report for B2B Sales Organizations

In this report, ZoomInfo substantiates the assertion that technographic data is a vital resource for sales teams. In fact, the majority of respondents agree—with 72.3% reporting that technographic data is either somewhat important or very important to their organization.

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Best Practices for Micro-Services Management, Traceability and Visualization

Speaker: Robert Starmer, Cloud Advisor, Founding Partner at Kumulus Technologies

January 31 2019 11.00 Integrating a Service Mesh - Best practices and modifications needed for traceability enhancement. Trace Data - Visualizing application traces to understand application interactions. AM PST, 2.00 PM EST, 7.00

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Team Leadership in the Age of Agile

Speaker: Roy Osherove, Technology and Leadership Consultant

February 21 2019 12.30 Which leadership styles are most effective for each mode. When and how to encourage learning in your team. How to communicate with others in the C-Suite about reasonable expectations for your team. PM PST, 3.30 PM EST, 8.30

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Building Product to Enhance Customer Support: The Key to Customer Retention in an E-commerce Business

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

According to Microsoft's Global State of Customer Service 2019 report, “90% of respondents indicated that customer service is important to their choice of and loyalty to a brand.” This begs the question: what’s the best way to increase customer retention?