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Predictions 2021: It’s All About Empathy, Digital, And Virtualizing Customer Care

Forrester IT

Learn how customer service will evolve in 2021. The purpose of customer service is no longer just to alleviate run-of-the-mill inconveniences; it is to provide fundamental and necessary services for consumers devastated by the COVID-19 pandemic.

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How to attend Black Hat USA 2021 and DEF CON 29 virtually

Tech Republic Security

DEF CON 29 sold out of virtual passes, so tuning in on Twitch and Discord are the best options for attending online this year.

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Important Questions To Answer Before Making Your Events Virtual

Forrester IT

Back in March, Nick Barber and I teamed up to help B2B marketers assess whether virtual events were a viable alternative to physical, as COVID-19 forced event managers to cancel in–person events wholesale.

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Google I/O 2021: Everything Google announced at this year's virtual keynote

Tech Republic Security

At the first-ever virtual Google I/O, Alphabet Chief Executive Officer Sundar Pichai talked about news on Workspace, quantum computing and privacy needs.

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Gartner: Top strategic technology trends for 2021

Network World

Gartner unveiled this year's list at its flagship IT Symposium/Xpo Americas conference, which is being held virtually this year. READ MORE: VMware highlights security in COVID-era networking | Essential edge-computing use cases | How AI can boost data-center availability, efficiency To read this article in full, please click here

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VMworld 2021: VMware to pack more security into NSX

Network World

The idea is that security needs to be put deep into the infrastructure fabric and protect workloads across their lifecycle, Gillis said during an interview with Network World at the company’s VMworld virtual conference. To read this article in full, please click here

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Four Critical Planning Considerations For Sales Enablement Leaders In 2021

Forrester IT

Sales enablement leaders should be prepared to optimize and expand the all-virtual environment in 2021. Annual planning — for resources, personnel, and programs — will be particularly difficult as enablement leaders solve for the current environment but also anticipate what comes next.