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The fields of customer service, marketing, and customer development are going to see massive adoption, he says. He expects the same to happen in all areas of softwaredevelopment, starting with user requirements research through project management and all the way to testing and quality assurance.
Be ready to use generative AI to add speed Research and advisory firm Gartner has predicted that “by 2027, gen AI tools will be used to explain legacy business applications and create appropriate replacements, reducing modernization costs by 70%.” Digital Transformation, Enterprise Applications, IT Strategy, SoftwareDevelopment
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