By 2028, 30% of Fortune 500 companies could use AI-only service channels
CIO Business Intelligence
DECEMBER 12, 2024
By 2028, 30% of these enterprises are expected to streamline their service operations through single, AI-enabled channels capable of handling text, image, and sound interactions. As businesses race toward digital transformation, Gartner has forecasted a game-changing shift in customer service strategies for Fortune 500 companies.
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