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When it comes to IT strategy, Kimberly-Clark Global CIO Manoj Kumbhat makes one thing very clear: This multinational takes a business-first approach to digital transformation. We actually lead with businesstransformation — and then we did a cloud migration as a part of that.”. The blueprint for businesstransformation.
Nevertheless, the lack of clear B2B and B2C scenarios hinders CSPs from realizing the monetization of 5G investments. Back to digital transformation 1.0, CSPs achieved explosive business growth by investing in infrastructures, system consolidation, and process optimization to grow the customer base and reduce operating costs.
That work also ties into another CEO priority: growth as the company competes in both the B2B and B2C space. Those duties are, not surprisingly, in addition to all the other fundamental ones expected of a CIO, such as ensuring that the company has a reliable, agile, and secure IT environment, as well as a robust, well-governed data program.
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