Airlines - Information Technology Zone

COVID-19: Leading airlines display compassion, resilience, and good old business sense.

Forrester IT

MARCH 30, 2020

Airlines have a major role to play in the global fight against the COVID-19 pandemic because they are part and fabric of this interconnected world, carrying people and cargo.

Airlines

Airlines Strategy

Planes, Fuel, Seats, Bags, Meals, and Airline Profit – But What About CX?

Forrester IT

JULY 17, 2019

– Passenger experience drives airline profit! True or false? If you’d like to test yourself and your CX/marketing department on how well you can attest to the truth in the above statement, ask yourself: “How much is CX improvement worth in annual profit?”

Airlines

In 2019, Southwest Had A CX Disaster; In 2020, Its Customers Forgave The Airline — Here’s Why

Forrester IT

AUGUST 3, 2020

As it turned out, Southwest not only recovered, it set a new high score for the industry and passed JetBlue to take the top spot among airlines. I predicted that Southwest would recover in the CX Index due to the CX equity it has built with its customers.

Airlines

Airlines Industry

Why the Airline Industry Must Shift to a Data-centric Mentality

IT Toolbox

AUGUST 18, 2023

The post Why the Airline Industry Must Shift to a Data-centric Mentality appeared first on Spiceworks. The many benefits of becoming data-centric instead of application-centric.

Airlines

Airlines Industry Data Applications

American Airlines Discloses July Data Breach But Remains Tight-lipped on Details

IT Toolbox

SEPTEMBER 20, 2022

The post American Airlines Discloses July Data Breach But Remains Tight-lipped on Details appeared first on Spiceworks.

Airlines

Airlines Data Licensing

GreenOps, FinOps, And The Sustainable Cloud

Forrester IT

MAY 10, 2024

But data shows that public cloud now has a greater carbon footprint than the airline industry – a notoriously carbon-intensive segment. The consistent, high-usage profile of data centers may lead us to believe that cloud data centers are markedly more sustainable than private cloud data centers.

Cloud

Cloud Data Center Airlines Data

Southwest’s Crisis Is A Lesson For Innovators

Forrester IT

JANUARY 4, 2023

Southwest Airline's 2022 holiday travel disaster happened because the airline became a victim of its own success. It failed to realize that the analysts, data and software requirements for maintaining its point-to-point network needed constant upgrading, preferring instead to return profits to shareholders via stock buy backs.

Airlines

Airlines Travel Network Software

EasyJet data breach: 9 million customers affected

CTOvision

MAY 20, 2020

British low-cost airline group EasyJet has revealed on Tuesday that it “has been the target of an attack from a highly sophisticated source” and that it has suffered a data […].

Airlines

Airlines Data Groups

American Airlines takes flight with analytics transformation

CIO Business Intelligence

SEPTEMBER 10, 2022

In the wake of the COVID-19 pandemic, airlines have struggled with bad weather, fewer air traffic controllers, and a shortage of pilots, all leading to an unprecedented number of cancelations in 2022. Leibman notes that American Airlines operates every hour of every day. American Airlines. “We Leibman, who stepped down on Sept.

Airlines

Airlines Travel Programming Devops

CIO Lessons Learned from Southwest Airlines’ Winter Plight

Information Week

JANUARY 9, 2023

Severe weather and outdated software systems led to estimated $825M loss at airline, exposing operational risks that can arise if technology is not updated.

Airlines

Airlines Software Software System

5 questions CIOs must ask after Southwest Airlines’ failure

CIO Business Intelligence

JANUARY 4, 2023

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

Airlines

Airlines Software Development Software Software

What Exactly The Heck Are Prescriptive Analytics?

Forrester IT

FEBRUARY 20, 2017

american airlines. " Prescriptive Analytics Inform And Evolve Decision Logic Whether To Act (not not act) And What Action To Take. Prescriptive analytics can be used in two ways: Read more Categories: Analytics. Prescriptive Analytics.

Airlines

Airlines Artificial Intelligence Applications Research

Grounded airline planes turned into pop-up restaurants sell out in 30 minutes

The Verge

OCTOBER 12, 2020

Image: Singapore Airlines. Amidst plunging revenues due to the pandemic, Singapore Airlines is turning two of its Airbus A380 planes parked at Changi Airport into impromptu restaurants on October 24th and 25th, and it’s proved surprisingly popular. All the joy of plane food, without having to leave the ground.

Airlines

Airlines .Net Film Report

EAN airline broadband service moves closer to reality

Computer Weekly

SEPTEMBER 11, 2017

The European Aviation satellite has successfully completed in-orbit testing and will begin to service in-flight broadband customers later in 2017

Airlines

AI travel planner tool from Alaska Airlines shows potential future of airfare search

GeekWire

MAY 15, 2024

(Alaska Airlines Photo) AI is already changing the way people search for information online and a bigger shift could be imminent. A new trip itinerary search tool being tested by Seattle-based Alaska Airlines is the latest example of how the trend may affect the travel industry. I want to book a trip somewhere with a nice hike.

Airlines

Airlines Travel Tools Examples

Airline seats now equipped with cameras

CTOvision

FEBRUARY 25, 2019

The traveling public should pay attention to this one. Is this a violation of your privacy? Not in any legal sense, you are pretty much in a public place when on commercial air. But still it could be so creepy and such a violation of what we believe should be a private time that it […].

Airlines

Airlines Travel CTO Security

Alaska Airlines plane evacuated in Seattle after passenger’s Samsung cell phone catches fire

GeekWire

AUGUST 25, 2021

(Alaska Airlines Photo). A cell phone fire in the cabin of an Alaska Airlines plane forced the emergency evacuation of passengers after the flight from New Orleans landed at Seattle-Tacoma International Airport on Monday night. Earlier this evening, POSFD responded to a report of a fire in the cargo hold of Alaska Airlines Flight 751.

Airlines

Airlines Transportation Report

Electric air taxis are coming to Chicago, courtesy of United Airlines

TechSpot

MARCH 24, 2023

United Airlines, in collaboration with Archer Aviation, have unveiled their plan to start an air taxi service in Chicago in 2025. The aircraft made by Archer is named Midnight and is designed to fly up to 100 miles, but is optimized for short flights of roughly 20 miles, according to the company. Read Entire Article

Airlines

Airlines Company

Predictions 2019: Consumer Power Pushes Marketers To Better Data And Experiences

Forrester IT

NOVEMBER 8, 2018

Brands have been beaten down with every misstep, many of which snowballed into broad PR crises: United Airlines, Wells Fargo, Starbucks, […].

Airlines

Airlines Data B2C

Alaska Airlines issues ground stop in Seattle after tech problem causes ‘significant disruption’

GeekWire

SEPTEMBER 22, 2024

An Alaska Airlines plane at Seattle-Tacoma International Airport. GeekWire Photo / Kurt Schlosser) Alaska Airlines experienced a “significant IT outage” on Sunday evening that delayed flights and forced it to request a ground stop at Seattle-Tacoma International Airport. PT in response to messages on X.

Airlines

Airlines Mobile System Company

SpaceX’s Starlink is in talks with ‘several’ airlines for in-flight Wi-Fi

The Verge

JUNE 9, 2021

The team behind SpaceX’s growing satellite internet network Starlink is in talks with “several” airlines to beam internet to their airplanes, the project’s vice president said during a conference panel on Wednesday. Airlines want to see developed hardware and services that work first, he added. “We Timeline TBD.

Airlines

Airlines Internet Network Hardware

Delta Airlines to ‘rethink Microsoft’ in wake of CrowdStrike outage

CIO Business Intelligence

AUGUST 1, 2024

In the wake of the widespread outage caused by a defective update to CrowdStrike’s Falcon cybersecurity platform, Delta Airlines is among the first enterprises to come forward to demand compensation from CrowdStrike and Microsoft for the enormous losses caused by the interruption of its flights during the failure.

Airlines

Airlines Microsoft Hotels Financial

United Airlines sets its flight plan for gen AI success

CIO Business Intelligence

DECEMBER 20, 2024

CIO Jason Birnbaum has ambitious plans for generative AI at United Airlines. With the core architectural backbone of the airlines gen AI roadmap in place, including United Data Hub and an AI and ML platform dubbed Mars, Birnbaum has released a handful of models into production use for employees and customers alike.

Airlines

Airlines Data Applications Web Services

United Airlines Will Let iPhone Users Show Proof of Vaccination in the Apple Health App

Gizmodo

OCTOBER 1, 2021

Flying during pandemic times just got a bit more convenient for iPhone users traveling on United Airlines. Read more.

Airlines

Airlines Travel Apple Operating Systems

ZeroAvia and Alaska Airlines unveil turboprop that could become largest green aircraft to take flight

GeekWire

MAY 1, 2023

Alaska Airlines has provided ZeroAvia with a Dash 8 Q400 regional turboprop to test out its hydrogen-powered electric propulsion system. The plane is now emblazoned with ZeroAvia navy and sky blue graphics and Alaska Airlines’ name on the tail. on Monday at which the airline gave the keys to a Dash 8 Q400 to ZeroAvia.

Airlines

Airlines Engineering Transportation Energy

Alaska Airlines launches investment arm to support goal of net-zero carbon emissions by 2040

GeekWire

OCTOBER 18, 2021

Alaska Airlines on Monday announced the launch of Alaska Star Ventures to invest in new aviation technologies as part of the airline’s goal to reach net zero carbon emissions by 2040. Diana Birkett Rakow, Alaska’s vice president of public affairs and sustainability (PRNewsfoto/Alaska Airlines).

Airlines

Airlines .Net Transportation Mobile

United Airlines flight safely lands after dramatic engine failure caught on camera

The Verge

FEBRUARY 20, 2021

A United Airlines flight experienced a dramatic-looking engine failure just after takeoff from Denver International Airport on Saturday afternoon. There were no injuries among the 231 passengers and 10 airline staff on board, according to the FAA. FAA Statement: @United Airlines flight from @DENAirport.

Airlines

Airlines Engineering Video Film

Lessons Learned From The Recent British Airways Outage

Forrester IT

JUNE 15, 2017

It might take the airline a few quarters to recover fully. BA execs will get to the root-cause analysis soon, but the event (and historical failures at airlines in general) provides a bonanza of lessons for execs everywhere who want to better equip their organizations to handle such exigencies.

Disaster Recovery

Disaster Recovery Airlines Business Continuity Travel

Alaska Airlines will remove kiosks, install iPads, and use facial recognition to streamline lobbies

GeekWire

APRIL 18, 2023

Alaska Airlines’ new iPad-based bag tag stations will let passengers scan their boarding passes rather than manually enter codes. A rendering of a revamped Alaska Airlines lobby. Airlines have increasingly been adopting facial recognition technology to confirm the identity of passengers.

Airlines

Airlines Barcode Travel Trends

Not-So-Open Skies: Southwest Makes Historic Change

Forrester IT

JULY 30, 2024

As someone who has shuttled between two continents I’ve called home for a few decades now, and as an erstwhile management consultant with a portfolio of global clients, I’ve clocked in the vicinity of five million airline miles.

Airlines

Airlines B2C Trends

Two Ways That Customer Service Organizations Use To Build Emotional Connections

Forrester IT

JUNE 19, 2017

Take the example of Delta Air Lines and how the airline supports customers when they receive notice about a cancelled flight. saving the customer valuable time, and making him or her feel like the airline has their best interests in mind. How are companies making better emotional connections via customer service?

Airlines

Airlines Insurance Mobile Examples

Alaska Airlines and Intelsat to roll out next-gen satellite WiFi on regional jets starting in 2024

GeekWire

JANUARY 24, 2023

(Intelsat Photo) Alaska Airlines will invest $25 million to upgrade its regional jets with a new WiFi system from Intelsat capable of download speeds in the hundreds of megabits per second, using both traditional geostationary and new low-Earth orbit satellites.

Airlines

Airlines Internet System Applications

Alaska Airlines launches aviation-focused startup program with Los Angeles venture lab

GeekWire

OCTOBER 5, 2023

An Alaska Airlines plane at Seattle-Tacoma International Airport. The airline is partnering with UP.Labs to launch an aviation venture lab. GeekWire File Photo / Kurt Schlosser) Alaska Airlines wants to help more startups take off. Alaska Airlines is a limited partner in the fund.

Airlines

Airlines Programming Transportation Travel

Airline ticketing system repeatedly confuses 101-year-old passenger for a baby

TechSpot

APRIL 30, 2024

The lady in question, named only as Patricia, was born in 1922, something that appears to confuse American Airlines' system. Apparently unable to recognize this year, it continuously defaults her date of birth to 2022. Read Entire Article

Airlines

Airlines System

New EU legislation allows airlines to provide in-flight 5G connectivity

TechSpot

NOVEMBER 26, 2022

On Thursday, the European Commission announced that EU-based airlines will now be allowed to provide in-flight wireless 4G and 5G access for all passengers. Once implemented, passengers can use their mobile devices in the same ways as any ground-based mobile network while in flight. Goodbye airplane mode; we can't say.

Airlines

Airlines Wireless Mobile Network

Improving CX Can Drive More Than 1 Billion Dollars In Revenue (2023)

Forrester IT

SEPTEMBER 20, 2024

The report includes the dollar upside of improving CX Index by 1 point for 12 industries: airlines, luxury auto manufacturers, mass market auto manufacturers, auto/home insurers, […] For 2023, we published the results in the report How Customer Experience Drives Business Growth, 2023.

Airlines

Airlines Insurance Report Industry

How Southwest’s CIO modernized the airline through turbulent times

CIO Business Intelligence

APRIL 19, 2024

Taking the helm as CIO is a major transition for any IT leader, but Lauren Woods’ experience at Southwest Airlines stands apart. I ended up leaning on my partners in the business and learning so much from them about how our airline worked and what it was like on the operational side,” she says. “It

Airlines

Airlines Authentication Travel System

Competition launches for Covid-safe pax/cargo cabins

CTOvision

NOVEMBER 16, 2020

Many airlines have implemented social distancing measures in their aircraft cabins in order to help prevent the transmission of SARS-CoV- 2 (Covid-19) virus on board. While existing cabin layouts can […].

Airlines

Airlines Social

Clean aviation startup ZeroAvia lands more cash from Amazon, Bill Gates, Alaska Airlines

GeekWire

SEPTEMBER 18, 2023

The company is partnering with Alaska Airlines to retrofit the aircraf with ZeroAvia’s powertrain. Bill Gates’ Breakthrough Energy Ventures, Horizons Ventures, Alaska Airlines, Ecosystem Integrity Fund, Summa Equity, AP Ventures and Amazon Climate Pledge Fund also participated. The nose of ZeroAvia’s Q400.

Airlines

Airlines Engineering Energy System

United Airlines gives employees the digital tools to make customers happy

CIO Business Intelligence

JANUARY 25, 2023

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. Now, we have collaborative conversations about accountability for business outcomes, not system performance.”

Airlines

Airlines Tools Travel Examples

Laptop fire on American Airlines flight leads to emergency evacuation, injuries

TechSpot

JULY 15, 2024

American Airlines officials confirmed (via CBS News) that on Friday, Flight 2045 was preparing to leave San Francisco for Miami when smoke started pouring out of a laptop bag located at the rear of the aircraft. Read Entire Article

Airlines

Employee Vaccination Mandates: Indecision Is The Riskiest Decision Of All

Forrester IT

OCTOBER 14, 2021

United Airlines CEO Scott Kirby is on a media tour extolling the success of its mandatory vaccination policy, which in just seven weeks has resulted in vaccination of 99.7% United’s approach is decisive and firm and brings the airline […]. of its 67,000 US employees.

Airlines

Airlines Policies Media Government

EasyJet faces £18 billion class-action lawsuit over data breach

CTOvision

MAY 28, 2020

UK budget airline easyJet is facing an £18 billion class-action lawsuit filed on behalf of customers impacted by a recently-disclosed data breach. Made public on May 19, easyJet said that information […].

Airlines

Airlines Data Budget

CrowdStrike Strikes Back at Delta, Calls Lawsuit Threat ‘Meritless’

Information Week

AUGUST 5, 2024

million computers has responded to Delta’s threat of legal action, saying the airline declined help. The beleaguered cybersecurity firm at the center of the global IT outage that shut down 8.5

Airlines

COVID-19: Leading airlines display compassion, resilience, and good old business sense.

Planes, Fuel, Seats, Bags, Meals, and Airline Profit – But What About CX?

Trending Sources

In 2019, Southwest Had A CX Disaster; In 2020, Its Customers Forgave The Airline — Here’s Why

Why the Airline Industry Must Shift to a Data-centric Mentality

American Airlines Discloses July Data Breach But Remains Tight-lipped on Details

GreenOps, FinOps, And The Sustainable Cloud

Southwest’s Crisis Is A Lesson For Innovators

EasyJet data breach: 9 million customers affected

American Airlines takes flight with analytics transformation

CIO Lessons Learned from Southwest Airlines’ Winter Plight

5 questions CIOs must ask after Southwest Airlines’ failure

What Exactly The Heck Are Prescriptive Analytics?

Grounded airline planes turned into pop-up restaurants sell out in 30 minutes

EAN airline broadband service moves closer to reality

AI travel planner tool from Alaska Airlines shows potential future of airfare search

Airline seats now equipped with cameras

Alaska Airlines plane evacuated in Seattle after passenger’s Samsung cell phone catches fire

Electric air taxis are coming to Chicago, courtesy of United Airlines

Predictions 2019: Consumer Power Pushes Marketers To Better Data And Experiences

Alaska Airlines issues ground stop in Seattle after tech problem causes ‘significant disruption’

SpaceX’s Starlink is in talks with ‘several’ airlines for in-flight Wi-Fi

Delta Airlines to ‘rethink Microsoft’ in wake of CrowdStrike outage

United Airlines sets its flight plan for gen AI success

United Airlines Will Let iPhone Users Show Proof of Vaccination in the Apple Health App

ZeroAvia and Alaska Airlines unveil turboprop that could become largest green aircraft to take flight

Alaska Airlines launches investment arm to support goal of net-zero carbon emissions by 2040

United Airlines flight safely lands after dramatic engine failure caught on camera

Lessons Learned From The Recent British Airways Outage

Alaska Airlines will remove kiosks, install iPads, and use facial recognition to streamline lobbies

Not-So-Open Skies: Southwest Makes Historic Change

Two Ways That Customer Service Organizations Use To Build Emotional Connections

Alaska Airlines and Intelsat to roll out next-gen satellite WiFi on regional jets starting in 2024

Alaska Airlines launches aviation-focused startup program with Los Angeles venture lab

Airline ticketing system repeatedly confuses 101-year-old passenger for a baby

New EU legislation allows airlines to provide in-flight 5G connectivity

Improving CX Can Drive More Than 1 Billion Dollars In Revenue (2023)

How Southwest’s CIO modernized the airline through turbulent times

Competition launches for Covid-safe pax/cargo cabins

Clean aviation startup ZeroAvia lands more cash from Amazon, Bill Gates, Alaska Airlines

United Airlines gives employees the digital tools to make customers happy

Laptop fire on American Airlines flight leads to emergency evacuation, injuries

Employee Vaccination Mandates: Indecision Is The Riskiest Decision Of All

EasyJet faces £18 billion class-action lawsuit over data breach

CrowdStrike Strikes Back at Delta, Calls Lawsuit Threat ‘Meritless’

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