CIO Business Intelligence
JANUARY 25, 2023
As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. Now, we have collaborative conversations about accountability for business outcomes, not system performance.”
CIO Business Intelligence
DECEMBER 10, 2024
What success looks like can vary widely and range from reducing a call centers escalation rates, a food distributors sales order processing time, or a professional services companys new employee onboarding time, to an airline that personalizes customer communications or a media company that provides real-time language translation.
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CIO Business Intelligence
FEBRUARY 22, 2023
In a recent interview with CIO.com columnist Martha Heller, United Airlines CIO Jason Birnbaum shared how his organization’s focus on transforming employee experience allows employees “to create a great customer experience,” creating a flywheel of positive change. “It
CIO Business Intelligence
JUNE 29, 2022
Implementing RPA can be challenging, given both the potential complexity of legacy business processes and the level of change management that can be required for RPA to succeed. Set and manage expectations. Poor design, change management can wreak havoc. The following tips can help your organization on its way: 1.
CIO Business Intelligence
APRIL 17, 2024
Additionally, Lopez said that the acquisition would not only help Salesforce secure a new customer base but also provide it with a new product stream to increase the stickiness of its data management offerings while growing its revenue.
CIO Business Intelligence
AUGUST 13, 2024
As chief digital and information officer at Honeywell Aerospace, he helped transform the company’s 10,000-plus global engineering organization and its used serviceable airline parts into a blockchain-powered digital business. Ditto for change management skills and the ability to influence without authority.
CIO Business Intelligence
FEBRUARY 22, 2023
With lots of Indians here and not much of a time difference, change management is less, too.” He experienced a high propensity for bespoke developments outside Australia. “While other global airlines used Amadeus or Sabre, Emirates had built its own ticketing and reservation system.
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