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8 major IT disasters of 2024

CIO Business Intelligence

Windows systems at hospitals, airline flight reservation centers, emergency response centers, and public transportation services were among those affected by the outage. Meanwhile, Delta Airlines filed a $500 million lawsuit against CrowdStrike and Microsoft and reconsidered its use of Microsoft products.

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How NTT DATA CIO Barry Shurkey takes a people-first approach to IT success

CIO Business Intelligence

Can you talk about what internal mobility does for the organization and share some of the things you do to foster career mobility? Encouraging career mobility helps the organization grow new fresh ideas and ensure diversity of thought. I may have a view, but nine times out of ten, they’re going to be right.

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New American Airlines Wheelchair Policy Strands Passengers Relying on Mobility Devices

Gizmodo

A change to the wheelchair policy at American Airlines has quietly flown under the radar for months. The revised guidelines put weight restrictions on electric wheelchairs for certain flights that were previously capable of transporting the same mobility devices. The move appears to be a cost-cutting measure that… Read more.

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Two Ways That Customer Service Organizations Use To Build Emotional Connections

Forrester IT

Take the example of Delta Air Lines and how the airline supports customers when they receive notice about a cancelled flight. Its IVR system can tell when the caller ID field matches a mobile phone that recently received a cancellation notice via text message. How are companies making better emotional connections via customer service?

Airlines 304
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American Airlines Adopts Public Cloud Computing

Cloud Musings

Just like Americas aging physical infrastructure, the airlines are suffering from years of minimal investment in their information technology. ExpressJet, March 20, 2017 - A system-wide outage at ExpressJet delayed flights it operates as Delta, United, and American Airlines for hours. JetBlue, Feb. I look forward to the stampede.

Airlines 123
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Alaska Airlines issues ground stop in Seattle after tech problem causes ‘significant disruption’

GeekWire

An Alaska Airlines plane at Seattle-Tacoma International Airport. GeekWire Photo / Kurt Schlosser) Alaska Airlines experienced a “significant IT outage” on Sunday evening that delayed flights and forced it to request a ground stop at Seattle-Tacoma International Airport. PT in response to messages on X.

Airlines 131
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Product-based IT fuels Lufthansa’s digital CX transformation

CIO Business Intelligence

Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. That is a trend that started much before the crisis, but it has accelerated significantly,” he says. Self-service is now much more important.”

Airlines 360